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Field Service Engineer

Agrate Brianza, Italy

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Overview

As a Field Service Engineer, you'll serve as Applied’s direct liaison with our customers and quickly solve high-value problems on their behalf. By collaborating closely with our customers onsite to install, maintain, and upgrade Applied Materials equipment, and with our internal teams to improve business processes, you’ll make a significant impact on ensuring peak performance and deliver exceptional service, while becoming an integral part of Applied Materials' dynamic field team.

We empower our Field Service Engineer through comprehensive on-the-job training and the use of advanced digital tools and immersive technology, including Augmented Reality (AR) to support the systems and processes that underpin everyday semiconductor chip production.

  • Full Time
  • Level: Entry
  • Travel: 10% - 30%
  • Glassdoor Reviews and Company Rating

Success Profile

What makes a successful Field Service Engineer at Applied Materials? Check out the top traits we’re looking for and see if you have the right mix.

  • Problem Solver
  • Communicator
  • Collaborative
  • Industrious
  • Results Driven
  • Trustworthy

Culture Points

  • Our culture has always exhibited our core values – Most Valued Partner, Winning Team, Responsibility & Integrity, and World Class Performance. To live these values – and to succeed as a global business – we hire the best minds in the industry from various backgrounds all over the world.
  • We focus on creating an environment where employees do their best work, realize their full potential, feel valued and heard, and are connected and included. Employees participate in over 30 employee engagement groups globally– that are accessible to all – to support employee connection and business impact.
  • Applied is a growing company, in a growing industry, which creates innumerable pathways for personal career development. Our commitment to career growth includes: participation in innovative projects, comprehensive training, mentorship and shadowing opportunities, internal mobility, and the ability to travel (and apply) globally to our locations in 24 countries.
  • As a leader in the semiconductor industry, we see it as our responsibility to make sure that, as we focus on our business’ growth, we don’t compromise the environment. As a company, we are on-track to reach our global goal of 100% renewable energy by 2030. Currently, 70% of electricity at Applied globally – including 100% in the U.S.-- comes from renewable sources.

If you like working with your hands and troubleshooting complex problems, Applied Materials is definitely a place where you want to work, and Field Service Engineer is the role to start with because the sky is the limit.

— Jimmy D., Field Service Engineer

Benefits

Learn about our benefits.

  • Compensation & Benefits

    You qualify for a competitive and comprehensive total rewards program starting on Day 1.

  • Wellness

    Our Employee Assistance Program, meditation and family support resources, travel insurance, and other options enhance your physical, emotional, social, and financial wellbeing.

  • Development & Training

    Take advantage of free career development and mentoring programs, as well as technical and professional courses.

  • Work-Life Balance

    We offer generous Flexible and Paid Time Off for employees to support their goals and lives outside of work.

  • Community

    Join one of our 30+ Employee Resource Group chapters, attend Fun@Work Events, and find a sense of belonging among our global team.

  • Giving

    Our worldwide “Giving” program encourages employees around the globe to donate money and volunteer their time, and the Applied Materials Foundation matches employee contributions.

Responsibilities

Job ID
R2515240
Date posted
07/01/2025
Location
Agrate Brianza, Italy
Category
Customer Service & Support

We are looking for a Field Service Engineer, who will support our customer and our team in Agrate Brianza (Monza, Italy), guaranteeing the best performance of Applied Material's Equipment.

Key Responsibilities:

  • Management of equipment performance and supply of spare parts
  • Implement and guarantee all levels of preventative and corrective maintenance within timelines
  • Supporting in Troubleshooting activities and fix technical issues on equipment.  
  • Diagnoses and resolves hardware issues through understanding of software and process data as needed.
  • Performs upgrades and retrofits on equipment.
  • Ensures that the team apply the correct procedures and checklist for maintenance both corrective and preventive
  • Understands and implement correct work methodologies and procedures as per company and customer quality standards.
  • Anticipates and responds to equipment issues and escalations in a timely manner
  • Collaborates and communicates with company stakeholders
  • Participates in internal and customer meetings.
  • Within assigned scope, assist management in operation of site service business.  
  • Assists Applied Materials field management in establishing and achieving objectives for assigned account.
  • Keeps field management informed on customer perception of system performance.  
  • Takes initiative to avoid and resolve customer problems.  
  • May occasionally initiate projects to drive down costs or increase uptime.
  • May work in shift depending on assignment
  • Travel flexibility is required

Soft Skills:

  • Ability into interact in a professional manner with colleagues and customers
  • Communicates and presents effectively technical content in a clear manner during customer meetings
  • Oriented to team leading and service to customers
  • Objective and data driven approach
  • Plan and organize work tasks properly and by priorities
  • Ability to communicate in a global organization
  • Explains technical information within the team and with supporting AMAT network of experts

Computer Skills:

  • minimum capabilities required: Outlook, MS Office (Excel, PowerPoint, etc.)
  • additional capabilities welcomed: advanced software skills, industrial automation, problem solving through software analysis, software coding, Server administration, Computer analyst.

Education:

  • University Degree in Engineering with limited experience or ITS - Post Diploma in Factory Automation/Mechatronics.

Qualifications

Education:

Associate's Degree (Required), Bachelor's Degree (Required)

Skills

Certifications:

Languages:

Years of Experience:

1 - 2 Years

Work Experience:

Additional Information

Shift:

Non Exempt (Italy)

Travel:

Yes, 20% of the Time

Relocation Eligible:

No

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. 

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