Leader - Customer Engineer
Bengaluru, India
Overview
As a Leader - Customer Engineer, you'll serve as Applied’s direct liaison with our customers and quickly solve high-value problems on their behalf. By collaborating closely with our customers onsite to install, maintain, and upgrade Applied Materials equipment, and with our internal teams to improve business processes, you’ll make a significant impact on ensuring peak performance and deliver exceptional service, while becoming an integral part of Applied Materials' dynamic field team.
We empower our Leader - Customer Engineer through comprehensive on-the-job training and the use of advanced digital tools and immersive technology, including Augmented Reality (AR) to support the systems and processes that underpin everyday semiconductor chip production.
- Full Time
- Level: Entry
- Travel: 10% - 30%
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Success Profile
What makes a successful Leader - Customer Engineer at Applied Materials? Check out the top traits we’re looking for and see if you have the right mix.
- Problem Solver
- Communicator
- Collaborative
- Industrious
- Results Driven
- Trustworthy
Culture Points
- Our culture has always exhibited our core values – Most Valued Partner, Winning Team, Responsibility & Integrity, and World Class Performance. To live these values – and to succeed as a global business – we hire the best minds in the industry from various backgrounds all over the world.
- We focus on creating an environment where employees do their best work, realize their full potential, feel valued and heard, and are connected and included. Employees participate in over 30 employee engagement groups globally– that are accessible to all – to support employee connection and business impact.
- Applied is a growing company, in a growing industry, which creates innumerable pathways for personal career development. Our commitment to career growth includes: participation in innovative projects, comprehensive training, mentorship and shadowing opportunities, internal mobility, and the ability to travel (and apply) globally to our locations in 24 countries.
- As a leader in the semiconductor industry, we see it as our responsibility to make sure that, as we focus on our business’ growth, we don’t compromise the environment. As a company, we are on-track to reach our global goal of 100% renewable energy by 2030. Currently, 70% of electricity at Applied globally – including 100% in the U.S.-- comes from renewable sources.
If you like working with your hands and troubleshooting complex problems, Applied Materials is definitely a place where you want to work, and Field Service Engineer is the role to start with because the sky is the limit.
— Jimmy D., Field Service Engineer
Benefits
Learn about our benefits.
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Compensation & Benefits
You qualify for a competitive and comprehensive total rewards program starting on Day 1.
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Wellness
Our Employee Assistance Program, meditation and family support resources, travel insurance, and other options enhance your physical, emotional, social, and financial wellbeing.
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Development & Training
Take advantage of free career development and mentoring programs, as well as technical and professional courses.
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Work-Life Balance
We offer generous Flexible and Paid Time Off for employees to support their goals and lives outside of work.
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Community
Join one of our 30+ Employee Resource Group chapters, attend Fun@Work Events, and find a sense of belonging among our global team.
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Giving
Our worldwide “Giving” program encourages employees around the globe to donate money and volunteer their time, and the Applied Materials Foundation matches employee contributions.
Responsibilities
- Job ID
- R2511467
- Date posted
- 04/07/2025
- Location
- Bengaluru, India
- Category
- Customer Service & Support
As a Field Service Engineer Leader, you will play an integral role in supporting the first private semiconductor FAB in India and in building the semiconductor ecosystem within the country. This position offers the prospect of advancing your career alongside the industry while establishing a high-performing team from the ground up.
To learn more about life as a Field Service Engineer, visit the Field Service Engineer page.
Responsibilities
Building the Organization: Responsible for creating the Field Service Organization, which includes hiring, onboarding, and upskilling talent to meet business requirements.
Leadership: Provides direction, coaching, and development for team members.
Problem Solving: Identifies and resolves technical, operational, and organizational issues.
Customer Relationship Management: Maintains and develops relationships with customers.
Operational Management: Manages financial, manpower, and operational requirements.
Communication: Effectively communicates business progress, goals, and updates.
Safety Practices: Ensures appropriate safety practices among team members.
Quality Improvement: Promotes processes to reduce cycle time and drive continuous improvement.
Additional Requirement
Candidates must be willing to relocate to Singapore/Taiwan for up to 6-9 months upon employment and subsequently be based in Ahmedabad, Gujarat after the initial 12 months.
Domain Skills
Sound Industrial Engineering practices related to the Semiconductor Domain (e.g., preventive and corrective maintenance).
Comprehensive understanding of the semiconductor industry, wafer FAB equipment, and chip manufacturing processes.
In the absence of semiconductor domain experience, an equivalent background in biotechnology manufacturing or pharmaceutical manufacturing is preferred.
Education
Bachelors/Masters in Engineering or Equivalent. Preferably in Mechanical, Electrical, Mechatronics, Industrial, Chemical and Metallurgy.
Additional Certificationscomplementing the Semiconductor, Pharma or Biotechnology domain will be a value add.
Who We Are
Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to work beyond the cutting-edge, continuously pushing the boundaries of science and engineering to make possible the next generations of technology, join us to Make Possible® a Better Future.
What We Offer
At Applied, we prioritize the well-being of you and your family and encourage you to bring your best self to work. Your happiness, health, and resiliency are at the core of our benefits and wellness programs. Our robust total rewards package makes it easier to take care of your whole self and your whole family. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go.
Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. To learn more about our commitment to DEI visit the Applied Materials Inclusion page.
Qualifications
Education:
Bachelor's DegreeSkills
Certifications:
Languages:
Years of Experience:
15+ YearsWork Experience:
Additional Information
Shift:
Day (India)Travel:
Yes, 25% of the TimeRelocation Eligible:
YesApplied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.