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SW (Tech) Support Engineer

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Job ID
R2515658
Date posted
08/05/2025
Location
Bengaluru, India
Category
Engineering

Software GPS – Tier 3

We are looking for a highly talented Software GPS Engineer to join our unique team.

What’s in it for you?

Provide SW Support for our products installed at customer sites around the world, working with global support functions, R&D, HW, and Application teams to make sure our tools function as designed. You will be working on one of our futuristic products, which is designed to _enhance semiconductor manufacturing by leveraging AI and machine learning to provide real-time insights, predictive analytics, and process optimization.

What you'll be doing:

Function as a technical support Tier for SW issues

  • Support all customer tool issues that don’t require code changes.

  • Independently resolve customer complex issues by analyzing product and system/computing issues (SW, IT, Computing, databases)

  • Provide troubleshooting plans and technical solutions to field and Tiel-1 Tier-2 teams.

  • Reproduce customer issues on internal systems. Perform Root Cause Analysis.

  • Proactively identify points of failure and drive for resolution.

Involvement in new SW development

  • Take part in SW development road map milestones, new features reviews, and customer demos.

  • Create and maintain the lab environment and perform Dry-run activities for new SW versions.

  • Actively participate in new products introduction discussions.

  • On-site Projects:

  • Perform new installations/SW upgrades on customer semiconductor fabs.

  • Troubleshoot complex cases and field support teams.

  • Support Infrastructure:

  • Develop training programs for field engineers and end users.

  • Proactively drive support-related feature developments within the team.

  • Initiate Support-related Specs, improvements, utilities and Document solutions, procedures, best-known methods

Required Education:

Bachelor/master’s degree in computer science and/or engineering.

Customer Experience:

Collect end-user pain points and work on solutions.

Develop in-house utilities, and tools, and work with the DevOps team to implement the same ideas, that enhance customer experience.

What should you have?

  • Self-Learning capability and passion to learn new technology.

  • Good understanding of networking, Linux systems, docker, Kubernetes, ArgoCD, Observability tools and containerization.

  • Proven experience 5- 10yrs in learning and understanding multi-disciplinary, large-scale systems

  • Willingness to travel up to 30%

  • Excellent English – verbal and written

  • Advantage: Certifications in AWS , Azure, or Kubernetes will be preferred.

  • Advantage: Code debugging skills.    

  • Advantage: Experience in SW development / SW testing and integration

Qualifications

Education:

Bachelor's Degree

Skills

Argo CD, AWS Devops, Azure Devops, DevOps, Docker Kubernetes Design, Linux, Monitoring Tools

Certifications:

Languages:

Years of Experience:

4 - 7 Years

Work Experience:

Additional Information

Shift:

Day (India)

Travel:

Yes, 20% of the Time

Relocation Eligible:

Yes

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. 

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