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Field Service Engineer (Customer Egineer) on site

Catania, Sicily

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Overview

As a Field Service Engineer (Customer Egineer) on site, you'll serve as Applied’s direct liaison with our customers and quickly solve high-value problems on their behalf. By collaborating closely with our customers onsite to install, maintain, and upgrade Applied Materials equipment, and with our internal teams to improve business processes, you’ll make a significant impact on ensuring peak performance and deliver exceptional service, while becoming an integral part of Applied Materials' dynamic field team.

We empower our Field Service Engineer (Customer Egineer) on site through comprehensive on-the-job training and the use of advanced digital tools and immersive technology, including Augmented Reality (AR) to support the systems and processes that underpin everyday semiconductor chip production.

  • Full Time
  • Level: Entry
  • Travel: 10% - 30%
  • Glassdoor Reviews and Company Rating

Success Profile

What makes a successful Field Service Engineer (Customer Egineer) on site at Applied Materials? Check out the top traits we’re looking for and see if you have the right mix.

  • Problem Solver
  • Communicator
  • Collaborative
  • Industrious
  • Results Driven
  • Trustworthy

Culture Points

  • Our culture has always exhibited our core values – Most Valued Partner, Winning Team, Responsibility & Integrity, and World Class Performance. To live these values – and to succeed as a global business – we hire the best minds in the industry from various backgrounds all over the world.
  • We focus on creating an environment where employees do their best work, realize their full potential, feel valued and heard, and are connected and included. Employees participate in over 30 employee engagement groups globally– that are accessible to all – to support employee connection and business impact.
  • Applied is a growing company, in a growing industry, which creates innumerable pathways for personal career development. Our commitment to career growth includes: participation in innovative projects, comprehensive training, mentorship and shadowing opportunities, internal mobility, and the ability to travel (and apply) globally to our locations in 24 countries.
  • As a leader in the semiconductor industry, we see it as our responsibility to make sure that, as we focus on our business’ growth, we don’t compromise the environment. As a company, we are on-track to reach our global goal of 100% renewable energy by 2030. Currently, 70% of electricity at Applied globally – including 100% in the U.S.-- comes from renewable sources.

If you like working with your hands and troubleshooting complex problems, Applied Materials is definitely a place where you want to work, and Field Service Engineer is the role to start with because the sky is the limit.

— Jimmy D., Field Service Engineer

Benefits

Learn about our benefits.

  • Compensation & Benefits

    You qualify for a competitive and comprehensive total rewards program starting on Day 1.

  • Wellness

    Our Employee Assistance Program, meditation and family support resources, travel insurance, and other options enhance your physical, emotional, social, and financial wellbeing.

  • Development & Training

    Take advantage of free career development and mentoring programs, as well as technical and professional courses.

  • Work-Life Balance

    We offer generous Flexible and Paid Time Off for employees to support their goals and lives outside of work.

  • Community

    Join one of our 30+ Employee Resource Group chapters, attend Fun@Work Events, and find a sense of belonging among our global team.

  • Giving

    Our worldwide “Giving” program encourages employees around the globe to donate money and volunteer their time, and the Applied Materials Foundation matches employee contributions.

Responsibilities

Job ID
R2612437
Date posted
02/07/2026
Location
Catania, Italy
Category
Customer Service & Support

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. 

What We Offer

Location:

Catania,ITA

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. 

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. 

As a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. Your responsibilities include performing preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Additionally, you'll coordinate and communicate directly with customers to ensure smooth operations and exceptional service.

Responsabilità Chiave

  • Applicare in ogni momento tutte le misure di sicurezza richieste dal sito e dagli standard aziendali.
  • Lavorare in autonomia seguendo procedure tecniche e best practice aziendali.
  • Collaborare con Senior Field Service Engineers (Customer Engineers) nell’installazione, manutenzione e aggiornamento degli impianti e macchinari industriali Applied Materials installati presso l'azienda cliente a Catania.
  • Eseguire installazione e avviamento di apparecchiature industriali Applied.
  • Eseguire manutenzione preventiva e correttiva rispettando tempi, checklist e procedure previste.
  • Utilizzare strumenti di digital analytics per attività di diagnostica e troubleshooting.
  • Applicare tecniche diagnostiche di base per valutare lo stato delle apparecchiature e risolvere problematiche tecniche con il supporto di colleghi senior.
  • Comprendere e utilizzare correttamente schemi elettrici, meccanici, pneumatici, idraulici e di processo.
  • Eseguire aggiornamenti, modifiche e retrofit delle macchine installate.
  • Anticipare e gestire in modo tempestivo eventuali escalation tecniche.
  • Comunicare e coordinarsi direttamente con il cliente riguardo attività, priorità e performance degli impianti.
  • Partecipare a riunioni interne e con il cliente per la gestione del servizio.
  • Garantire elevati standard qualitativi e contribuire al raggiungimento degli obiettivi operativi.
  • Segnalare al team di gestione eventuali percezioni del cliente sulle performance del sistema.
  • Prendere iniziativa per prevenire o risolvere problemi tecnici e proporre miglioramenti.

Requisiti Richiesti

  • Diploma tecnico + biennio post‑diploma (Meccatronico) oppure Laurea Triennale in discipline ingegneristiche o certificazioni tecniche equivalenti.
  • Esperienza o forte propensione al problem solving e ottime capacità manuali.
  • Capacità di leggere e interpretare schemi elettrici e meccanici.
  • Esperienza nella diagnosi e risoluzione di problematiche tecniche di base.
  • Conoscenze meccaniche di base in uno o più dei seguenti ambiti: pneumatica, idraulica, elettronica, sistemi a vuoto, termodinamica.
  • Familiarità con utensili manuali e strumenti di misura (es. multimetro digitale).
  • Competenze comunicative efficaci, sia scritte che verbali.
  • Conoscenza base di Microsoft Excel, Word e PowerPoint.
  • Patente di guida valida; disponibilità ad ottenere passaporto se richiesto.
  • Capacità di lavorare nel rispetto dei requisiti di sicurezza e delle linee guida ambientali del sito.

Competenze Aggiuntive Valutate Positivamente

  • Esperienza pregressa nell’industria dei semiconduttori.
  • Esperienza su apparecchiature complesse e sistemi industriali ad alta tecnologia.
  • Capacità di interpretare dati di processo e software di diagnostica.
  • Conoscenza della lingua inglese almeno a livello intermedio, utile per seguire training tecnici, leggere procedure e comunicare con colleghi globali.

Cosa offriamo:

- Formazione e percorso di crescita professionale continua.

- Lavoro in ambiente dinamico in continua evoluzione tecnologica.

- Possibilità di viaggiare per seguire training internazionali e confrontarsi con ambiente multiculturali.

- Strabilità contrattuale.

- Benefit: Lunch Ticket, Welfare, Assicurazione Sanitaria, Vita e Infortuni.

- ESPP

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes, 20% of the Time

Relocation Eligible:

No

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

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