Skip to main content
Applied Materials Logo
Banner collage of diverse professionals: a smiling woman working on a laptop in an office, three colleagues walking and talking outdoors, a young man with a backpack smiling, and a lab technician in full protective gear inspecting a sample.

Customer Engineer

Dresden, Saxony

Apply

Overview

As a Customer Engineer, you'll serve as Applied’s direct liaison with our customers and quickly solve high-value problems on their behalf. By collaborating closely with our customers onsite to install, maintain, and upgrade Applied Materials equipment, and with our internal teams to improve business processes, you’ll make a significant impact on ensuring peak performance and deliver exceptional service, while becoming an integral part of Applied Materials' dynamic field team.

We empower our Customer Engineer through comprehensive on-the-job training and the use of advanced digital tools and immersive technology, including Augmented Reality (AR) to support the systems and processes that underpin everyday semiconductor chip production.

  • Full Time
  • Level: Entry
  • Travel: 10% - 30%
  • Glassdoor Reviews and Company Rating

Success Profile

What makes a successful Customer Engineer at Applied Materials? Check out the top traits we’re looking for and see if you have the right mix.

  • Problem Solver
  • Communicator
  • Collaborative
  • Industrious
  • Results Driven
  • Trustworthy

Culture Points

  • Our culture has always exhibited our core values – Most Valued Partner, Winning Team, Responsibility & Integrity, and World Class Performance. To live these values – and to succeed as a global business – we hire the best minds in the industry from various backgrounds all over the world.
  • We focus on creating an environment where employees do their best work, realize their full potential, feel valued and heard, and are connected and included. Employees participate in over 30 employee engagement groups globally– that are accessible to all – to support employee connection and business impact.
  • Applied is a growing company, in a growing industry, which creates innumerable pathways for personal career development. Our commitment to career growth includes: participation in innovative projects, comprehensive training, mentorship and shadowing opportunities, internal mobility, and the ability to travel (and apply) globally to our locations in 24 countries.
  • As a leader in the semiconductor industry, we see it as our responsibility to make sure that, as we focus on our business’ growth, we don’t compromise the environment. As a company, we are on-track to reach our global goal of 100% renewable energy by 2030. Currently, 70% of electricity at Applied globally – including 100% in the U.S.-- comes from renewable sources.

If you like working with your hands and troubleshooting complex problems, Applied Materials is definitely a place where you want to work, and Field Service Engineer is the role to start with because the sky is the limit.

— Jimmy D., Field Service Engineer

Benefits

Learn about our benefits.

  • Compensation & Benefits

    You qualify for a competitive and comprehensive total rewards program starting on Day 1.

  • Wellness

    Our Employee Assistance Program, meditation and family support resources, travel insurance, and other options enhance your physical, emotional, social, and financial wellbeing.

  • Development & Training

    Take advantage of free career development and mentoring programs, as well as technical and professional courses.

  • Work-Life Balance

    We offer generous Flexible and Paid Time Off for employees to support their goals and lives outside of work.

  • Community

    Join one of our 30+ Employee Resource Group chapters, attend Fun@Work Events, and find a sense of belonging among our global team.

  • Giving

    Our worldwide “Giving” program encourages employees around the globe to donate money and volunteer their time, and the Applied Materials Foundation matches employee contributions.

Responsibilities

Job ID
R2625833
Date posted
08/13/2026
Location
Dresden, Germany
Category
Customer Service & Support

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. 

What We Offer

Salary:

€60.000,00 - €82.500,00

Location:

Dresden,DEU

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. 

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. 

As a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. Your responsibilities include performing preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Additionally, you'll coordinate and communicate directly with customers to ensure smooth operations and exceptional service.

As a member of theField Service Operations (FSO) Customer Engineer team, you will play a key role in supporting the successful startup and ongoing operation of a major Applied Materials customers' greenfield semiconductorfabin Dresden.

In this position, you will provide expert technical support and troubleshooting,leveragingdeepexpertisein one or more Applied Materials platforms to ensure high equipment performance, customer satisfaction, and operational excellence.

Travel: up to20%(higherduring the first 12 months)

What You'll Do

  • Able to perform routine preventative maintenance within established timeframes. Completes quality repairs.

  • Respond tofabissues by communicating with other engineers andparticipatingin escalation conference calls. Mayparticipatein projects to reduce costs and increase uptime.

  • Perform all standardinstallationactivities throughHardwarestart-up(T1)unassisted. Performs standardbasicprocessstart-ups(T2)withassistance. 

  • Verify operational quality of system equipment. Assistsenior engineers as needed.

  • Apply diagnostic techniques and use of documentation and test equipment with assistance from senior engineers.  Ability to diagnose and resolve technical problems. Uses training and experience toidentifyprocess,softwareor hardware related system problems.

  • Strive to perform BKM’s. Uses knowledge management systems. Followall IP guidelines.

  • Assume responsibility for complete customer satisfaction withinthe workarea. Assistsin planning, communicating, and coordinating support plans with customer management.

  • Comply withall safety procedures and consistentlydemonstratessafety as a value.

What You'll Learn

Applied Materials provides comprehensive training to help youstrengthen your existingexpertisein:

  • Semiconductor manufacturing technologies

  • Advanced vacuum and plasma systems

  • Equipment diagnostics and troubleshooting

  • Customer-facing technical support

  • Cleanroom operations and best practices

  • Installation and optimization of highly sophisticated manufacturing equipment

Minimum Qualifications

  • Associate degree /bachelor's degree/master's degree in electrical engineering / mechanical engineering/ Mechatronics, Military technical training, Trade certification, or equivalent technical experience

  • 2-4 years of experience in field service, maintenance, manufacturing support, installation engineering, or a related technical role

  • Ability to read and interpret electrical and mechanical schematics

  • Experienceidentifyingand resolving technical issues through structured troubleshooting

  • Basic mechanical and technical aptitude involving pneumatics, hydraulics, electronics, vacuum systems, or thermodynamics

  • Familiarity with hand tools, power tools, and test equipment, including digital multimeters

  • Strong verbal and written communication skills

  • Basicproficiencywith Microsoft Excel, Word, and PowerPoint

  • Valid authorization to live and work in Germany (EU/EEA citizenship or a valid work visa/residence permit) and the ability to travel within Europe for customer site visits. While we support visa arrangements for the Taiwan training assignment, you must have the legal right to return and work in Germany after completing the 12-month training program

  • Valid driver's license

  • Ability to meet all customer site requirements, including safety, environmental, and health-related protocols

Functional Knowledge

  • Hasestablishedskills tomaintainsemiconductor equipment in a cleanroom environment

  • Practical knowledge of preventive and unscheduled service & maintenance on semiconductor equipment in one of the following applications:

PVD,CVD,ETCH,Implant,Epitaxy,RTP,Metrology,CMPor ETCH

Business Expertise

  • Understands how the assigned duties relate to others in the team and how the team integrates with others in the discipline

  • Assumes responsibility forfull customer satisfaction assuring excellent relations within assigned area

Problem Solving

  • Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established options

Impact

  • Impactsown team through the quality of the services or information provided;follows standardized procedures and practicesand receives regular but moderate supervision and guidance

Interpersonal Skills

  • Emotional maturity

  • Resilience

  • Respect for procedure and hierarchy

  • Ability to change workstyle based on location

  • Capable of handling cultural differences, hierarchical structures, and fast-paced semiconductor production environments

Preferred Qualifications

  • Experience working with semiconductor equipment or in cleanroom environments

  • Ideally, 3+ years of experience on one of the Applied Materials Semiconductor Front Endequipment

  • Experience supporting customers in a technical field service capacity

  • Knowledge of vacuum systems, automation, robotics, process equipment, or precision manufacturing technologies

Physical Requirements

This position requires the ability to:

  • Walk and stand for extended periods

  • Work in tight spaces and at heights

  • Climb stairs and ladders

  • Bend, squat, kneel, reach, and twist regularly

  • Lift and carry materials up to 35 lbs. (approximately 16 kg)

  • Distinguish between colors and work safely with electrical systems

  • Work in environments with elevated noise levels

  • Use hand and power tools safely and effectively

As this role isfrequentlyperformed within semiconductor manufacturing cleanrooms, employeesare required towearappropriate personalprotective equipment (PPE), including overalls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields whererequired.

Benefits & Rewards

  • Discretionary Incentive Bonus

  • Monthly Additional Allowance

  • Employee stock programs (where applicable)

  • Company Pension Plan

  • TAP: Tuition Assistance Program

  • Wellness Benefit

  • Comprehensive benefits package

  • Extensive technical and product training

  • Career development and progression opportunities

  • International customer exposure and travel experience

  • Opportunity to work at the forefront of semiconductor innovation

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes, 20% of the Time

Relocation Eligible:

No

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.


For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.


Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.


Apply