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Manager, Customer Engineering (m/f/d)

Dresden, Saxony

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Overview

As a Manager, Customer Engineering (m/f/d), you'll serve as Applied’s direct liaison with our customers and quickly solve high-value problems on their behalf. By collaborating closely with our customers onsite to install, maintain, and upgrade Applied Materials equipment, and with our internal teams to improve business processes, you’ll make a significant impact on ensuring peak performance and deliver exceptional service, while becoming an integral part of Applied Materials' dynamic field team.

We empower our Manager, Customer Engineering (m/f/d) through comprehensive on-the-job training and the use of advanced digital tools and immersive technology, including Augmented Reality (AR) to support the systems and processes that underpin everyday semiconductor chip production.

  • Full Time
  • Level: Entry
  • Travel: 10% - 30%
  • Glassdoor Reviews and Company Rating

Success Profile

What makes a successful Manager, Customer Engineering (m/f/d) at Applied Materials? Check out the top traits we’re looking for and see if you have the right mix.

  • Problem Solver
  • Communicator
  • Collaborative
  • Industrious
  • Results Driven
  • Trustworthy

Culture Points

  • Our culture has always exhibited our core values – Most Valued Partner, Winning Team, Responsibility & Integrity, and World Class Performance. To live these values – and to succeed as a global business – we hire the best minds in the industry from various backgrounds all over the world.
  • We focus on creating an environment where employees do their best work, realize their full potential, feel valued and heard, and are connected and included. Employees participate in over 30 employee engagement groups globally– that are accessible to all – to support employee connection and business impact.
  • Applied is a growing company, in a growing industry, which creates innumerable pathways for personal career development. Our commitment to career growth includes: participation in innovative projects, comprehensive training, mentorship and shadowing opportunities, internal mobility, and the ability to travel (and apply) globally to our locations in 24 countries.
  • As a leader in the semiconductor industry, we see it as our responsibility to make sure that, as we focus on our business’ growth, we don’t compromise the environment. As a company, we are on-track to reach our global goal of 100% renewable energy by 2030. Currently, 70% of electricity at Applied globally – including 100% in the U.S.-- comes from renewable sources.

If you like working with your hands and troubleshooting complex problems, Applied Materials is definitely a place where you want to work, and Field Service Engineer is the role to start with because the sky is the limit.

— Jimmy D., Field Service Engineer

Benefits

Learn about our benefits.

  • Compensation & Benefits

    You qualify for a competitive and comprehensive total rewards program starting on Day 1.

  • Wellness

    Our Employee Assistance Program, meditation and family support resources, travel insurance, and other options enhance your physical, emotional, social, and financial wellbeing.

  • Development & Training

    Take advantage of free career development and mentoring programs, as well as technical and professional courses.

  • Work-Life Balance

    We offer generous Flexible and Paid Time Off for employees to support their goals and lives outside of work.

  • Community

    Join one of our 30+ Employee Resource Group chapters, attend Fun@Work Events, and find a sense of belonging among our global team.

  • Giving

    Our worldwide “Giving” program encourages employees around the globe to donate money and volunteer their time, and the Applied Materials Foundation matches employee contributions.

Responsibilities

Job ID
R2625535
Date posted
08/11/2026
Location
Dresden, Germany
Category
Customer Service & Support

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. 

What We Offer

Salary:

€76.000,00 - €104.500,00

Location:

Dresden,DEU

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. 

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. 

Build and Lead Applied Materials' Service Organization at One of Europe's Most Advanced Semiconductor Manufacturing Sites

Applied Materials is the global leader in materials engineering solutions used to producevirtually everyadvanced semiconductor chip and display in the world.

We are seeking an experiencedManager, Customer Engineering (M3)to play a pivotal leadership role supporting the launch, ramp-up, and long-term success of a major semiconductor manufacturing facility in Dresden, Germany.

This is a rare opportunity to build and lead a high-performing engineering organization from the ground up, supporting one of Applied Materials' most strategic global customers. You will drive operational excellence, develop engineering talent, and help enable the next generation of semiconductor manufacturing.

Located in the heart ofSilicon Saxony, Europe's leading semiconductor cluster, this role offers the opportunity to work at the forefront of advanced manufacturing while shaping the future of Applied Materials' customer support organization.

What You'll Do

Lead and Develop a World-Class Engineering Organization

  • Recruit, develop, coach, and inspire a team of Customer Engineers and technical professionals.

  • Build a strong culture focused on safety, customer success, accountability, collaboration, and continuous improvement.

  • Develop future technical and operational leaders through structured coaching and talent development.

  • Drive workforce planning, organizational readiness, succession planning, and employee engagement.

Support a Major Semiconductor Fab Ramp

  • Lead service operations through equipment installation, qualification, production ramp-up, and high-volume manufacturing phases.

  • Ensure operational readiness through effective hiring, onboarding, certification, and training programs.

  • Drive resource planning and execution to support customer requirements throughout thefablifecycle.

  • Anticipate operational risks and develop mitigation plans to support uninterrupted customer operations.

Deliver Operational Excellence

  • Own performance across safety, quality, productivity, equipment availability, and customer satisfaction metrics.

  • Implement continuous improvement initiatives focused on service efficiency, operational discipline, and equipment performance.

  • Ensure effective management of parts availability, resource utilization, and service delivery execution.

  • Monitor and communicate performance indicators, action plans, and business outcomes.

Partner with Strategic Customers

  • Serve as a key leadership interface between Applied Materials and one of our most strategic semiconductor customers.

  • Build trusted relationships with customer engineering, operations, manufacturing, and leadership teams.

  • Drive customer success through proactive problem solving, technical support, and operational collaboration.

  • Identifyopportunities to improve service delivery, equipment performance, and long-term business growth.

Collaborate Across Applied Materials

  • Partner with Product Support, Engineering, Operations, Supply Chain, Manufacturing, and Global Services teams.

  • Support escalation management and resolution of complex technical and operational challenges.

  • Contribute to strategic initiatives that improve customer outcomes and business performance globally.

What Success Looks Like

Within your first 12 months, you will:

  • Build and develop a high-performing customer engineering organization.

  • Establish strong relationships with key customer stakeholder

  • Successfully supportfabstartup and production ramp activities.

  • Deliverindustry-leading service, safety, and customer satisfaction results.

  • Create a culture of operational excellence, talent development, and continuous improvement.

Minimum Qualifications

  • Degree, diploma, or equivalent technical qualification in Engineering, Electronics, Electromechanics, Physics, orrelateddiscipline.

  • 5+years of experience within semiconductorequipment environment,service operations,field service manufacturing,equipment engineering, customerengineering, technicaloperations, or related environments.

  • 2+ yearsofpeopleleadership experience with proven success developing high-performing teams.

  • Hands-on technical knowledge of semiconductor manufacturing equipment, ideally front-end equipment

  • Experience working in customer-facing, multicultural, and matrixed environments

  • Demonstrated ability to lead through complexity, influence stakeholders, and drive operational results.

  • Excellent analytical, problem-solving, communication, and organizational skills.

  • Professional working levelFluencyinEnglish.

  • Willingness to travel internationally (approximatelyupto20%, higher duringthefirst12 months)

Preferred Qualifications

  • Experience supporting semiconductor capital equipment.

  • Previousleadership experience withinSemiconductor industryor similar equipment organizations.

  • Knowledge of AppliedMaterials’semiconductor equipment and service operations.

  • Experience supportingfabstartups, installation, commissioning, or manufacturing ramp activities.

  • German and/or Mandarin language skills.

Benefits & Rewards

  • Discretionary Incentive Bonus

  • Monthly Additional Allowance

  • Employee stock programs (where applicable)

  • Company Pension Plan

  • TAP: Tuition Assistance Program

  • Wellness Benefit

  • Comprehensive benefits package

  • Extensive technical and product training

  • Career development and progression opportunities

  • International customer exposure and travel experience

  • Opportunity to work at the forefront of semiconductor innovation

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes, 20% of the Time

Relocation Eligible:

No

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.


For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.


Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.


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