Software (Technical) Support Engineer (f/m/d)

Who We Are

Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to work beyond the cutting-edge, continuously pushing the boundaries of science and engineering to make possible the next generations of technology, join us to Make Possible® a Better Future. 

What We Offer

Location:

At Applied, we prioritize the well-being of you and your family and encourage you to bring your best self to work. Your happiness, health, and resiliency are at the core of our benefits and wellness programs. Our robust total rewards package makes it easier to take care of your whole self and your whole family. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. 

You’ll also benefit from a supportive work culture that encourages you to learn, develop and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more about careers at Applied.

Applied Materials is the leader in semiconductor materials engineering solutions used to produce virtually every new chip and advanced display in the world. Our expertise in modifying materials at atomic levels and on an industrial scale enables customers to transform possibilities into reality. Our innovations make possible™ the technology shaping the future.

We are looking for a Software (Technical) Support Engineer to join the team in Dresden, Germany in support of our CGA based process tools.

Your key responsibilitiesas aSoftware (Technical) Support Engineer:

• Software System Troubleshooting - analyze reported problems & validate solutions, provide troubleshooting plans to discover root cause to deliver rapid resolution on systemic issues (Microsoft Server / Network Topology / Applications)
• Software Installation & Imaging - Install & configure software & images on Early Learning Shipments (ELS) / New product Introductions (NPI) / First In Fab tools (FIF), document & perform first of kind installs on High Volume Manufacturing tools (HVM), develop & train on Software procedures
• Software Test & Validation - Collect & incorporate customer specific test scenarios, construct simulators for testing & troubleshooting, execute test plans to validate software releases (test suit)
• Create, test, and verify installation/upgrade instructions for Applied Materials’ product releases.
• Understand, research, and resolve internal and external application and systems issues, investigate in customer's high value problem (HVP), systematic bugs or systematic software failures.
• Customer Engagement & Training - Foster customer trust in Applied Materials Software, consult on Factory Automation scenarios (FA), resolve questions on tool operations & settings
• Provide on-going training to customers and customer engineers (CE) for technical products and systems issues.
• Assist in analysis of customer OS performance, integration, and database management issues. Deliver updates and reports to managers, partners, and peers.

Your education and experience

• A degree in Computer Engineering, Electrical Engineering, Automation or related
• 2-4 years of professional experience in software testing, test cases, documentation, and network technology is preferred  
• Strong communication skills in English, with German being beneficial as well
• A team player with a willingness to work in multi-disciplinary teams
• Explains complex information to others in straightforward situations
• Excellent analytical and organizational skills
• Willing to do business trips to customer in Europe and to the headquarters in the US, up to 50%

What you can expect from us:

• Onboarding with industry experts from the Applied Materials global team and a local buddy.
• Learning and development opportunities through continuous professional training and personal skills development.
• A variety of tasks in an innovative and international technology company.
• Reasonable salary and benefits including bonus programs, company pension plan, employee stock purchase program, overtime pay and an Urban Sports Club membership.
• Flexible working hours with the possibility to combine working from home or from the office.
• Team events, and meetups on our own roof top terrace
• 30 days of vacation

Make Possible with Applied Materials.

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Additional Information

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Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.