Order Management I - (B1)

Key Responsibilities

Create under supervision quotations/opportunities in ERP system and provide to customer. Dealing with limited volume

Create under supervision and maintain accurate Sales Orders in ERP

Escalate customer requirements not being met 

Handle customer inquires via phone, e-mail, and fax

Functional Knowledge

• Demonstrates conceptual knowledge of theories, practices and procedures within a discipline 

Business Expertise

• Applies general knowledge of business developed through education or past experience

Leadership

• No supervisory responsibilities; accountable for developing technical contribution

Problem Solving

• Uses existing procedures to solve standard problems; analyzes information and standard practices to make judgments

Impact

• Has limited impact on own work team; works within standardized procedures and practices to achieve objectives and meet deadlines

Interpersonal Skills

• Exchanges straightforward information, asks questions and checks for understanding

- Response the customer inquiries for part, service, and cleaning related

- Handle customer inquiries via phone and e-mail

- Perform day to day Quotation, Order and Delivery process

- Perform the billing process to collect AR

- Shipment tracking and part expedition status monitoring

- Escalate customer requirements not being met

- Interface with internal stakeholders to get supporting from cross functional team

- Manage backlog to minimize aged one

- Coordinate quality claim and return process with Quality team and logistics

- Develop undertanding of customer requirements and relationship with customers

- Process the operation based on work instruction/Policy/training document

Qualifications

Education:

Skills

Certifications:

Languages:

Years of Experience:

Work Experience:

Additional Information

Shift:

Travel:

Relocation Eligible:

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.