Customer Support Technician II (T2)

Who We Are

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.

What We Offer

Salary:

Location:

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. 

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. 

What You’ll Do

As a Field Service Technician, you'll serve as Applied Materials direct liaison with our Field Service Engineers to maintain the customer’s equipment through preventive maintenance activities. By collaborating closely with our customers and Field service engineers to maintain Applied Materials equipment, you’ll make a significant impact on ensuring peak performance and deliver exceptional service, while becoming an integral part of Applied Materials' diverse and dynamic field team.  

Role Responsibilities: 

• Collaborate with Field Service Engineers [Customer Engineers] in maintaining customer equipment 
• Use digital analytics to assist in understanding maintenance activities and methods to improve performance
• Apply basic diagnostic techniques to assess equipment and address technical issues, with guidance from Field Service Engineers [Customer Engineers]
• Perform preventative maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (training provided) 
• Coordinate and communicate directly with customers 

Minimum Qualifications: 

• Mechanical aptitude
• Willing to learn and maintain electrical, mechanical and vacuum systems
• Effective written and verbal communication skills 
• Basic knowledge of Microsoft Excel, Word, and PowerPoint  
• Possession of a valid driver’s license and the ability to obtain a passport, if travel is required
• Able to meet all on-site requirements, including safety, environmental guidelines, and COVID-19 protocols. 

Preferred Qualifications: 

• 1–2 years of work experience in customer/field service support, or a related technical field 
• Knowledge of pneumatics, hydraulics, electronics, vacuum, or thermodynamics preferred
• Familiarity with hand tools and their appropriate usage, including digital multimeters 

Physical Requirements:

This position often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, working at height, lifting up to 35 lbs., the ability to distinguish between colors and working with electricity, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools.  

Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields. 

Additional Information

Time Type:

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Travel:

Relocation Eligible:

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_Program@amat.com, or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.