Customer & Commercial Operations Specialist II (B2)

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. 

What We Offer

Location:

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. 

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. 

Key Responsibilities

• Return/repair
• Can pull, organize and analyze data based on operation/business need
• Reconcile volumed data
• Billing
• System/process troubleshooting
• Process documentation, review and input/feedback
• Audit support
• Be able to coordinate with peers and communicate with global counterparts for necessary OM action
• Represent region to participate global project for process/ issue/ gap/ requirement input, UAT, and deployment

Qualifications

• Bachelor degree or above in International Business andbusiness administration or related discipline from top universities
• Above 5 years of working experience in customer support, or order fulfillment
• Expertise in data analysis, and knowledge on Import/ Export business and international trade business
• Excellent communication and coordination skills
• Personality with positive, proactive, detail-oriented, and responsible
• Proficient in SAP/CRM, MS Office (Excel skill is highly required)
• Fluent in Mandarin and English (TOEIC score higher than 750)

Additional Information

Time Type:

Employee Type:

Travel:

Relocation Eligible:

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.