Customer Engineer – ESMC Long-Term Assignment
Hsinchu, Taiwan
Overview
As a Customer Engineer – ESMC Long-Term Assignment, you'll serve as Applied’s direct liaison with our customers and quickly solve high-value problems on their behalf. By collaborating closely with our customers onsite to install, maintain, and upgrade Applied Materials equipment, and with our internal teams to improve business processes, you’ll make a significant impact on ensuring peak performance and deliver exceptional service, while becoming an integral part of Applied Materials' dynamic field team.
We empower our Customer Engineer – ESMC Long-Term Assignment through comprehensive on-the-job training and the use of advanced digital tools and immersive technology, including Augmented Reality (AR) to support the systems and processes that underpin everyday semiconductor chip production.
- Full Time
- Level: Entry
- Travel: 10% - 30%
-
Success Profile
What makes a successful Customer Engineer – ESMC Long-Term Assignment at Applied Materials? Check out the top traits we’re looking for and see if you have the right mix.
- Problem Solver
- Communicator
- Collaborative
- Industrious
- Results Driven
- Trustworthy
Culture Points
- Our culture has always exhibited our core values – Most Valued Partner, Winning Team, Responsibility & Integrity, and World Class Performance. To live these values – and to succeed as a global business – we hire the best minds in the industry from various backgrounds all over the world.
- We focus on creating an environment where employees do their best work, realize their full potential, feel valued and heard, and are connected and included. Employees participate in over 30 employee engagement groups globally– that are accessible to all – to support employee connection and business impact.
- Applied is a growing company, in a growing industry, which creates innumerable pathways for personal career development. Our commitment to career growth includes: participation in innovative projects, comprehensive training, mentorship and shadowing opportunities, internal mobility, and the ability to travel (and apply) globally to our locations in 24 countries.
- As a leader in the semiconductor industry, we see it as our responsibility to make sure that, as we focus on our business’ growth, we don’t compromise the environment. As a company, we are on-track to reach our global goal of 100% renewable energy by 2030. Currently, 70% of electricity at Applied globally – including 100% in the U.S.-- comes from renewable sources.
If you like working with your hands and troubleshooting complex problems, Applied Materials is definitely a place where you want to work, and Field Service Engineer is the role to start with because the sky is the limit.
— Jimmy D., Field Service Engineer
Benefits
Learn about our benefits.
-
Compensation & Benefits
You qualify for a competitive and comprehensive total rewards program starting on Day 1.
-
Wellness
Our Employee Assistance Program, meditation and family support resources, travel insurance, and other options enhance your physical, emotional, social, and financial wellbeing.
-
Development & Training
Take advantage of free career development and mentoring programs, as well as technical and professional courses.
-
Work-Life Balance
We offer generous Flexible and Paid Time Off for employees to support their goals and lives outside of work.
-
Community
Join one of our 30+ Employee Resource Group chapters, attend Fun@Work Events, and find a sense of belonging among our global team.
-
Giving
Our worldwide “Giving” program encourages employees around the globe to donate money and volunteer their time, and the Applied Materials Foundation matches employee contributions.
Responsibilities
- Job ID
- R2622905
- Date posted
- 09/23/2026
- Location
- Hsinchu, Taiwan, Tainan City, Taiwan, Linkou District, Taiwan, Kaohsiung City, Taiwan, Taichung, Taiwan
- Category
- Customer Service & Support
Who We Are
Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.
What We Offer
Location:
Hsinchu,TWN, Kaohsiung,TWN, Linkou,TWN, Taichung,TWN, Tainan,TWNYou’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.
At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.
As a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. Your responsibilities include performing preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Additionally, you'll coordinate and communicate directly with customers to ensure smooth operations and exceptional service.LTA Location: Bresden, Germany / Start from December, 2027
Key Responsibilities
Ensure compliance with safety and PIP, environmental protocols, and PIP
TSMC F24 installation, preventive and corrective maintenance, and upgrades of cutting-edge semiconductor equipment independently
Troubleshoot hardware issues, order and replace parts, and resolve FDC mismatches
Follow documented procedures and task plans to test and diagnose equipment
Participate in daily passdown meetings and follow task priorities and assignments
Answer lead, FSO and customer phone calls and participate customer and internal meetings upon need.
Follow TSMC 6S to maintain clean, organized workspaces
Clean Desk Daily to open and manage service cases and escalations based on CE KPIs
Support parts management, including ordering, tracking, and coordination with technicians
Collaborate closely with Germany CE teams and local PSE teams
Provide coaching and support to junior engineers and international colleagues
Represent Applied Materials professionally with a customer-first mindset
Qualifications
Bachelor’s or Master’s degree in Engineering (hardware-related preferred)
Ability to read electrical and mechanical schematics
Strong written and verbal communication skills
Proficiency in Microsoft Office (Excel, Word, PowerPoint)
Basic mechanical aptitude in pneumatics, hydraulics, electronics, vacuum, or thermodynamics
Familiarity with hand tools and digital multimeters
TOEIC score of 550+
2 yr+ TSMC fab experience is preferred
Work Environment & Expectations
Flexible work schedule, including weekends and shift work (not exceeding 60 hours/week or 12 hours/day)
Ability to lift 10–20 kg and work in cleanroom environments with full protective gear
Physical capability to sit, kneel, crouch, twist, stretch, and stand for extended periods
Participate in FSO on-call/on-duty rotations and support deinstall activities
Maintain mutual respect, trust, and teamwork across global CE teams
Escalate issues when junior engineers fail to report or when coaching is needed
Always strive to improve team skills and mindset—think forward and act proactively
Team Culture
We believe in “Team In and Team Out”—a culture of collaboration, accountability, and continuous improvement. You’ll be expected to support and protect your teammates, especially in front of customers, and contribute to a unified voice and shared success.
Additional Information
Time Type:
Full timeEmployee Type:
Assignee / RegularTravel:
Yes, 50% of the TimeRelocation Eligible:
NoApplied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.