Customer Engineer / Field Service Engineer

*This position is for All Location (Linkou/Hsinchu/Taichung/Tainan/Kaohsiung) with all product tools/customers (TSMC/TRA)

會再根據人選期望工作地點、相關產品經驗安排相對應之職缺面試

We train our Customer Engineers to create and support the technology that the world relies on to manufacture semiconductor chips and related materials, every day. You’ll work beside global customers to install, maintain and upgrade their Applied Materials equipment, delivering world-class support for multimillion-dollar production systems.

We empower our Field Service Engineers [Customer Engineer] through comprehensive on-the-job training and the use of advanced digital tools and immersive technology, including Augmented Reality (AR) to support the systems and processes that underpin everyday semiconductor chip production. To learn more about life as a Field Service Engineer [Customer Engineer] visit the Field Service Engineer page.[Customer Engineer page]

You will:

• Assist senior engineers with installing leading-edge customer equipment, performing scheduled preventative maintenance and corrective maintenance, and upgrading equipment
• Performs all standard service activities through Tier I unassisted. Performs standard Tier II with assistance. Able to perform routine preventative maintenance within established timeframes. Completes quality repairs.
• Responds to fab issues by communicating with other engineers and participating in escalation conference calls. May participate in projects to reduce costs and increase uptime.
• Follow procedures you learn during your training, as well as published task plans, to test equipment and to diagnose and resolve technical problems
• Complete required job documentation, safety training and procedures for processing parts
• Professionally represent Applied Materials to the customer, using your “customer first” mindset
• Satisfy the company’s and customer’s on-site requirements, including safety, environmental and COVID-19 guidelines

You’ll need:

• Bachelor or master’s degree in engineering related (Hardware related preferred)
• Ability to read electrical and mechanical schematics
• Clear and effective written/verbal communications skills, with an emphasis on documenting details
• Proficiency in the Microsoft Office suite (Excel, Word, and PowerPoint)
• Basic mechanical aptitude and knowledge in any of the following: pneumatics, hydraulics, electronics, vacuum, or thermodynamics
• Knowledge of hand tools and proper usage, including a digital multimeter
• TOEIC550  (無成績可，會安排公司英文機考) ​

Nice to have:

• Welcome experience in customer/field support, semiconductor industry or another equipment support industry
• New College Graduate (社會新鮮人) are also welcome.

What to expect:

• FSO (Field Service Organization) CE: Relocation within Country based on business needs. Also, in general, you’ll work with Applied Materials Taiwan AGS on-call model to provide ongoing technical support for our customers. Some product field service teams may need to work in shifts depending on business needs.
• Your job requires the ability to:
  • lift at least10~20kg.
  • work in a clean room environment wearing coveralls, hood, booties, safety glasses, and gloves
  • sit, stoop, kneel, crouch, twist, reach and stretch to reach equipment when needed, and stand for extended periods of time
  • determine differences in colors
• Global Relocation Opportunities: Based on Applied Materials AGS (Applied Global Service) organization business needs, there will be global Relocation Opportunities released for employees to apply. Following on Applied internal transfer eligibility, you are welcome to relocate to other regions including but not limited to US, Europe, etc. within Applied to develop career further.

Your benefits:

At Applied Materials, we care about the wellbeing of our people, and we strive to support you in ways that extend beyond your work environment. As an employee, you’ll qualify for a competitive and comprehensive total rewards and benefits package, from day one.

Your benefits package will be customized for your country of residence including Country level Benefits programs, career development and mentoring; sustainability and social responsibility programs; and much more.  

Additionally, all employees can take advantage of our company-sponsored global programs, including our Employee Assistance Program, Travel Accident/Medical Benefits Abroad, the company’s employee stock purchase program and a subscription to wellbeing tools.  

We value social responsibility, too: Our worldwide “Giving” program encourages employee giving and volunteering globally, while The Applied Materials Foundation provides an employee match of up to US$3,000 per employee per year.

Join us as we innovate to Make Possible a Better Future!

Qualifications

Education:

Skills

Certifications:

Languages:

Years of Experience:

Work Experience:

Additional Information

Shift:

Travel:

Relocation Eligible:

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.