Global Technical Trainer 全球培訓中心講師 - (Hsinchu based)

Who We Are

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology. 

What We Offer

Location:

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. 

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. 

• GTLC (Global Technical Learning Center)  全球技術培訓中心

Applied Materials Taiwan GTLC plays a key role for global New Hires and professional level training as well as Customer training. With the rising global semiconductor demand, our GTLC is favorably positioned with a promising outlook as we roll out our solid expansion plan to fulfil global training needs.

No restriction on any tools, but having experience with ALD, MDP, IMP, CMP, Etch, PDC, or DDP is a plus.

Key Responsibilities

• Presents technical training in house and at customer sites, focusing on specialized / customized courses; requires both domestic and international travel; manages classroom/lab activities to assure fulfillment of course objectives; presents and practices safety per procedure; may train during off shift and/or weekends as assigned.
• Maintains product technical knowledge sufficient to prepare and present defined product courses; disseminates new information to staff; may complete certification on multiple platforms and/or processes to include safety modules; actively certifies others; establishes new certification requirements.
• Utilizes Technical Publications and System  Business Units to improve technical documentation efficiencies; creates and augments documentation to fill gaps in released materials; evaluates instructor performance; trains others in standard course development process/Instructional System Design (ISD); responsible for course design approval.
• Provides technical expertise and troubleshooting skills to assist with system repairs; ensures system functionality can support course objectives; ensures all safety retrofits are installed on the training systems.
• Demonstrates knowledge and understanding of the technical training organization and operations and the AGS  organization; informs customers of additional technical training courses/products available; assists  in building customer relationships and selling technical training related products; provides input on customer issues/needs to determine future training opportunities.
• Provides coaching and leadership to other instructors; serves as mentor to less senior instructors for class delivery, technical development and certification; anticipates, prevents and resolves customer satisfaction issues.
• Manages multiple projects of diverse scope and complexity; directs project team members.
• Alpha Site support to Engineering in house or on an engineering tool  provides review of ECO's; communication to the field.
• Supports GPS in the generation of  docs.
• Develop new procedures and Best Known Methods.
• First chamber Build. Work with Engineering and Manufacturing; participate on New Product final test.
• Develop technical materials.
• Observe technical activities to determine operating procedure and detail.
• Interview personnel to become familiar with products & methods.
• Study tech docs to integrate a technology, operating procedure, production sequence and detail. 
• Review published materials and recommends revisions.
• Communicates with BUs to obtain current product information for courses updates; represents technical training organization at divisional meetings.

Qualification

• 2+ years above field experience, includes hardware and process experience. Tool hands-on experience is a plus, but not a requirement.
• Tool: welcome all tool experience
• Strong English presentation skills with clear and effective communication
• Need to be flexible on business travel overseas. Travel Rate: 20%~30%
• Willingness to work flexible schedules based on business needs, including occasional shift assignments

全球技術培訓中心

Applied Materials Taiwan GTLC 在全球新進員工培訓、專業人才培訓及客戶培訓方面扮演重要角色。隨著全球半導體需求持續成長，我們的 GTLC 已具備優勢地位，並透過穩健的擴展計畫來滿足全球培訓需求，因此發展前景可期。

主要職責

• 全球技術培訓與知識傳承：為全球員工與客戶提供專業技術培訓，透過理論與機台實作教學，協助工程團隊快速掌握設備技術與最佳實務。
• 國際授課與跨文化交流：擔任全球技術講師，依業務需求前往亞洲、美洲及歐洲等地授課，與來自世界各地的工程人才合作與交流。
• 技術專家與現場顧問：運用深厚的設備知識與實務經驗，提供技術指導、問題分析及故障排除支援，提升客戶與內部團隊的技術能力。
• 推動最新技術落地應用：與全球產品事業部、工程及製造團隊密切合作，掌握最新產品技術與產業發展趨勢，將關鍵技術有效傳遞至第一線團隊。
• 講師領導與人才培育：擔任技術導師（Mentor），協助培育新生代技術講師與工程人才，促進組織知識傳承與人才發展。
• 全球專案與客戶合作：參與跨國技術培訓專案，建立客戶夥伴關係，深入了解客戶需求，協助提升客戶技術能力與整體學習成效。

資格條件

• 2年以上field team(現場工程師)經驗，包含設備或製程經驗，設備實機操作（Hands-on）經驗者佳（非必要條件）。
• 不限產品類別，歡迎具各式產品/製程/產業技術專業者。也歡迎非半導體產業 (如醫療儀器/自動化設備/航空/製造/研究單位) 有志成為技術講師者加入!
• 具良好英文簡報與溝通能力，能清晰且有效地傳達技術內容
• 可配合 20~30% 海外出差及彈性配合工作時間安排（暫時性輪班需求）

Additional Information

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Travel:

Relocation Eligible:

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.