Order Management II - (B2) - 中日語客服人員（輪班）

Business Environment

Applied MaterialsAGS (Applied Global Services)Business Unit is responsible for driving our business of equipment installation and warranty extended management, as well as business of maintenance support, refurbishment, upgrades, etc. Our AGS team collaborates with a lot of Taiwan critical customers to predict & solve manufacturing challenges, and make equipment & factories more productive. This makes our AGS team become trusted business partners for our customers which results in revenues increase year over year globally!

What You’ll Do

This role is key contact point for Taiwan and Japan customer to order parts and services underGCC (Global Contact Center).

Role Responsibilities

• 中日文雙語輪班人員/需配合四班二輪（3個月日班, 3個月夜班。每日工時 12hr, 做二休二）

• Create under limited supervision quotations/opportunities in ERP system and provide to customer

• Create under limited supervision and maintain accurate Sales Orders in ERP

• Escalate and follow up on customer requirements not being met

• Handle customer inquiries via phone, e-mail, and fax

• Generate reports & track orders, opportunities, booking and shipment

• Develop understanding of customer requirements and relationship with customers

• Develop basic knowledge of AMAT products

• Customer parts, return, repair, service requests interaction and processing

• Quote, part# inquiry, problem parts, pricing issue follow up and update

• Order management incl. book, tracking, update, change and troubleshoot

• Entitlement checks

• Service dispatch

• Part expedites, fulfillment and delivery coordination 

• Customer escalation follows up and update 

• Multi-regions support for the above scope

Qualifications

• 中日語輪班人員

• 日文檢定 JLPT N1, and TOEIC550 or above

• Bachelor’s degree or above in any Majors. International Business and business administration are preferred

• Welcome NCG (New College Graduate) without working experience, 1 year above experience in order management is preferred

• Excellent communication and coordination skills 優秀的中文及日文電話溝通技巧、文書溝通流利

• Personality with positive, proactive, detail-oriented, and responsible

Preferred Qualifications

• 熟悉SAP操作，有訂單管理相關經驗尤佳

• Customer Service experience

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.To learn more about our commitment to DEI visit the Applied MaterialsInclusion page.

Qualifications

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Additional Information

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Relocation Eligible:

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.