Order Management II - (B2)

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. 

What We Offer

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You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. 

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. 

Position Summary:

The Order Management Specialist will support the SPG organization and act as a key liaison across Sales, Logistics, Finance, and Manufacturing teams. This role is responsible for managing order fulfillment for TSMC, ensuring accurate order processing, scheduling, system maintenance, and cross-functional alignment.This position requires strong communication skills, high attention to detail, and the ability to navigate complex internal workflows in a fast‑paced semiconductor equipment environment.

Key Responsibilities:

• Manage order fulfillment, including order entry, validation, scheduling, lifecycle tracking, and change management.
• Create and maintain accurate quotations/opportunities and sales orders in ERP (SAP) under limited supervision, ensuring high data integrity.
• Coordinate closely with Sales, Logistics, Finance, and Manufacturing teams to ensure smooth order execution and timely resolution of issues.
• Handle customer inquiries via phone, email, and other communication channels; escalate unmet customer requirements and follow through until closure.
• Generate routine and ad-hoc reports to track order status, opportunities, bookings, and shipments; perform data analysis to support business decisions.
• Maintain up-to-date and accurate information across SAP, CRM, and Excel-based tracking databases.
• Support sales administrative tasks such as preparing quotations, maintaining documentation, and coordinating internal workflows.
• Develop a clear understanding of customer requirements to ensure efficient order management and communication alignment across teams.
• Build foundational knowledge of Applied Materials products and SPG business processes to support accurate order execution.
• Identify workflow gaps and support continuous improvement initiatives to enhance data accuracy, communication efficiency, and system utilization.

Qualifications:

• Bachelor’s degree in business administration, Supply Chain Management, Industrial Engineering, or related field.
• 5+ years of experience in order management, sales operations, or logistics coordination, preferably in a high‑tech or manufacturing environment.
• Familiarity with sales order lifecycle, inventory flow, or supply chain concepts.
• Strong proficiency in Excel; experience with SAP / ERP systems and CRM is required.
• Excellent communication and coordination skills with the ability to work collaboratively with multiple departments.
• Experience with process improvement, workflow optimization, or data visualization tools (Power BI, Tableau) is a plus.
• Strong English reading and writing capability.

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Additional Information

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Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.