Process Support Engineer III - PDC

Role Responsibilities:  

• Provide high-visibility customer support through on-site installations, system diagnoses, and the service and repair of complex systems and equipment  
• Work closely with the customer to develop leading-edge processes used to manufacture the most advanced semiconductor chips, many of which are inside everyday electronic devices  
• Create hypothesis experiments and design of experiments (DOE); analyze data with statistics; and compile reports with high-level conclusions on technically challenging process engineering experiments  
• Troubleshoot complex problems; perform multiple root cause analysis; and resolve a variety of difficult process engineering and customer product issues   
• Communicate with both internal stakeholders and the customer to achieve goals with a focus on building relationships and establishing trust  
• Apply your growing knowledge of best practices to offer a new perspective using existing solutions   
• Serve as a resource for junior colleagues and a liaison between the customer and business unit; you may also lead small projects with manageable risks and resource requirements  

Qualifications:

• Master’s degree in chemistry/ physics, materials engineering, electrical engineering, optoelectronics or related field  
• 7 years of experience in the semiconductor fab or equipment industry. Preferred to have metrology, inspection, defect and yield enhancement knowledge
• Strong interpersonal and communication skills to explain sensitive information and work to build consensus among project stakeholders  
• Communication proficiency in English language 

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