ETCH Service Manager - (M3) - (TSMC Global acct.)

This is ETCH Service Manager who will take long-term assignment for TSMC Global Account in US Arizona. Travel Rate: 90%.

Business Environment

Applied Materials AGS (Applied Global Services) Business Unit is responsible for driving our business of equipment installation and warranty extension management, as well as maintenance support, refurbishment, and upgrades. Our AGS team partners closely with key customers in Taiwan to solve manufacturing challenges and enhance equipment productivity, making us trusted business partners and contributing to consistent global revenue growth.

What You’ll Do

Manages professional Customer Engineers in TSMC global account, and is accountable for the performance and results of a team within own job family. Adapts business unit, department, site or sub-function plans and priorities to address resource and operational challenges. Decisions are guided by policies, procedures and business unit, department or sub-function plan; receives guidance from manager. Provides technical guidance to employees, colleagues and/or customers.

Key Responsibilities

• Represent Applied’s values and meet TSMC’s expectations with responsiveness and technical professionalism.

• Foster strong collaboration across global CE teams (Japan/USA/Europe/Taiwan), promoting mutual respect and unified customer engagement.

• Support and coach regional CE teams constructively; focus on improvement rather than criticism.

• Build trust and alignment with local and global stakeholders, acting as one team with one voice to the customer.

• Strengthen customer relationships through proactive communication and engagement.

• Lead and develop CE team members through career planning, coaching, and performance feedback.

• Provide regular updates on business status, team changes, and product developments.

• Collaborate with Product Divisions to ensure effective technical support and training.

• Support mentoring and recognition programs to enhance team development.

• Participate in account planning and provide strategic support for system sales and service.

• Lead system installation planning and customer coordination to ensure smooth execution.

• Drive continuous improvement and margin enhancement initiatives aligned with customer needs.

Qualifications:

• Over 7 years of experience in the semiconductor industry, including at least 2 years in people management or leadership roles

• Proven hands-on experience with ETCH products

• Prior experience supporting TSMC as a key customer

• Strong bilingual communication skills in English and Chinese (spoken and written)

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Qualifications

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Additional Information

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Relocation Eligible:

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.