Global Product Support Engineer

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. 

What We Offer

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You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. 

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. 

The Global Product Support Engineer is a key technical contributor responsible for ensuring product readiness, serviceability, and lifecycle support of the ALD systems from concept through full production and field deployment. This role bridges Product Development, TPS, Field Service, Manufacturing, and Customers, ensuring that products are designed, released, and supported with high reliability, safety, and customer satisfaction.

GPS engineers are embedded members of the Product Development Team and play a critical role in Design for Serviceability (DfS), customer readiness, documentation, training, and escalation support across the installed base.

Key Responsibilities

Product Lifecycle & Customer Readiness

• Act as the GPS representative on the product development programs from concept through production release
• Drive Customer Readiness Deliverables, ensuring tools are supportable, serviceable, and safe before release
• Participate in product design reviews with focus on serviceability, reliability, safety, and cost of ownership
• Support transition of products from development into full production and field support

Design for Serviceability (DfS)

• Perform DfS assessments and influence mechanical, electrical, software, and process designs
• Provide field‑driven feedback into hardware, firmware, and software designs
• Support development of final test procedures and validation activities
• Ensure compliance with safety and regulatory requirements (CE, SEMI, local regulations)

Documentation & Knowledge Enablement

• Own or contribute to internal and customer‑facing documentation, including:
  • Service manuals
  • Troubleshooting guides
  • Work instructions
  • Safety and regulatory documentation
• Coordinate publishing and release of documentation aligned with product milestones

Training & Certification

• Develop and maintain Applied Global University (AGU) and Applied Materilas Finland‑specific training materials
• Define certification task lists for Field Service Engineers and partners
• Deliver or support technical training sessions for internal teams and customers

Spare Parts & Cost Management

• Define and maintain spare parts lists, visual identifiers, and stocking strategies
• Validate Cost of Consumables (CoC) and Cost of Ownership (CoO) models
• Support Install & Warranty (I&W) budget planning and cost reduction initiatives

Field & Escalation Support

• Act as Level‑3 technical escalation support for complex field issues
• Support first tool installs, customer escalations, and critical issue resolution in collaboration with TPS and FSO
• Drive root cause analysis and corrective actions for recurring field issues
• Collaborate with cross‑BU and platform teams (e.g., FI, Robotics, Software, ExH)

Cross‑Functional Collaboration

• Work closely with:
  • Product Development & R&D
  • Technical Product Support (TPS)
  • Field Service Organization (FSO)
  • Manufacturing & Supply Chain
  • Quality, Safety, and Regulatory teams
• Interface with customers when needed to support escalations, qualifications, and readiness reviews

Required Qualifications

• Bachelor’s or Master’s degree in Engineering (Mechanical, Electrical, Mechatronics, Materials, Physics, or similar)
• Strong understanding of semiconductor equipment, vacuum systems, ALD processes, or complex electro‑mechanical systems
• Experience in product support, systems engineering, field service, or product development
• Ability to read and interpret mechanical drawings, electrical schematics, and system architectures
• Strong problem‑solving and root‑cause analysis skills
• Excellent communication skills; able to work across global, cross‑functional teams
• Willingness to travel internationally as required

Preferred Qualifications

• Experience with ALD, CVD, or advanced process equipment
• Background in Design for Serviceability or product lifecycle support
• Familiarity with SAP, Teamcenter, or similar PLM/CRM tools
• Experience supporting tools in high‑volume manufacturing fabs
• Prior experience in Applied Materials, Picosun, or similar semiconductor OEM environments

What Success Looks Like

• Products launch with minimal field issues and high customer readiness
• Clear, high‑quality service documentation and training are available at release
• Field teams are enabled, confident, and efficient
• Customer escalations are resolved quickly with strong root‑cause containment
• GPS is viewed as a value‑adding partner in product development 

Additional Information

Time Type:

Employee Type:

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Relocation Eligible:

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.