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Customer Engineer (AIx Data Analytics-Enabled)

Kulim, Kedah

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Overview

As a Customer Engineer (AIx Data Analytics-Enabled), you'll serve as Applied’s direct liaison with our customers and quickly solve high-value problems on their behalf. By collaborating closely with our customers onsite to install, maintain, and upgrade Applied Materials equipment, and with our internal teams to improve business processes, you’ll make a significant impact on ensuring peak performance and deliver exceptional service, while becoming an integral part of Applied Materials' dynamic field team.

We empower our Customer Engineer (AIx Data Analytics-Enabled) through comprehensive on-the-job training and the use of advanced digital tools and immersive technology, including Augmented Reality (AR) to support the systems and processes that underpin everyday semiconductor chip production.

  • Full Time
  • Level: Entry
  • Travel: 10% - 30%
  • Glassdoor Reviews and Company Rating

Success Profile

What makes a successful Customer Engineer (AIx Data Analytics-Enabled) at Applied Materials? Check out the top traits we’re looking for and see if you have the right mix.

  • Problem Solver
  • Communicator
  • Collaborative
  • Industrious
  • Results Driven
  • Trustworthy

Culture Points

  • Our culture has always exhibited our core values – Most Valued Partner, Winning Team, Responsibility & Integrity, and World Class Performance. To live these values – and to succeed as a global business – we hire the best minds in the industry from various backgrounds all over the world.
  • We focus on creating an environment where employees do their best work, realize their full potential, feel valued and heard, and are connected and included. Employees participate in over 30 employee engagement groups globally– that are accessible to all – to support employee connection and business impact.
  • Applied is a growing company, in a growing industry, which creates innumerable pathways for personal career development. Our commitment to career growth includes: participation in innovative projects, comprehensive training, mentorship and shadowing opportunities, internal mobility, and the ability to travel (and apply) globally to our locations in 24 countries.
  • As a leader in the semiconductor industry, we see it as our responsibility to make sure that, as we focus on our business’ growth, we don’t compromise the environment. As a company, we are on-track to reach our global goal of 100% renewable energy by 2030. Currently, 70% of electricity at Applied globally – including 100% in the U.S.-- comes from renewable sources.

If you like working with your hands and troubleshooting complex problems, Applied Materials is definitely a place where you want to work, and Field Service Engineer is the role to start with because the sky is the limit.

— Jimmy D., Field Service Engineer

Benefits

Learn about our benefits.

  • Compensation & Benefits

    You qualify for a competitive and comprehensive total rewards program starting on Day 1.

  • Wellness

    Our Employee Assistance Program, meditation and family support resources, travel insurance, and other options enhance your physical, emotional, social, and financial wellbeing.

  • Development & Training

    Take advantage of free career development and mentoring programs, as well as technical and professional courses.

  • Work-Life Balance

    We offer generous Flexible and Paid Time Off for employees to support their goals and lives outside of work.

  • Community

    Join one of our 30+ Employee Resource Group chapters, attend Fun@Work Events, and find a sense of belonging among our global team.

  • Giving

    Our worldwide “Giving” program encourages employees around the globe to donate money and volunteer their time, and the Applied Materials Foundation matches employee contributions.

Responsibilities

Job ID
R2620593
Date posted
07/07/2026
Location
Kulim, Malaysia
Category
Customer Service & Support

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. 

What We Offer

Location:

Kulim,MYS

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. 

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. 

As a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. Your responsibilities include performing preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Additionally, you'll coordinate and communicate directly with customers to ensure smooth operations and exceptional service.

Role Summary

Develops applied technical and analytical skills through formal training and hands-on experience. Works within established procedures with moderate supervision while increasingly leveraging data analytics and AI-driven insights to improve equipment performance, uptime, and service quality.

Key Responsibilities

Core Service Delivery

  • Performs all standard service activities through Tier I independently; supports Tier II activities with guidance.
  • Executes routine preventive maintenance within established timelines and completes high-quality repairs.
  • Verifies operational performance of system equipment and ensures compliance with specifications.

AI & Data Analytics Integration

  • Utilizes data analytics tools and dashboards to monitor equipment health, predict failures, and optimize performance.
  • Collects, cleans, and interprets equipment data to identify trends, anomalies, and improvement opportunities.
  • Applies basic AI/ML concepts (e.g., predictive maintenance, anomaly detection) to improve decision-making and reduce downtime.
  • Collaborates with engineering and digital teams to deploy and refine AI-driven solutions in the fab environment.

Problem Solving & Troubleshooting

  • Diagnoses and resolves technical issues using structured methodologies, documentation, and test equipment.
  • Uses data-driven insights in addition to traditional troubleshooting techniques.
  • Identifies process, hardware, or software-related issues and escalates complex problems when necessary.

Customer & Operations Support

  • Responds to fab issues, participates in escalation calls, and communicates effectively with cross-functional teams.
  • Supports projects focused on cost reduction, yield improvement, and uptime optimization, including analytics-driven initiatives.
  • Takes ownership of customer satisfaction within assigned area and supports coordination of service plans with customer management.

Knowledge Management & Continuous Improvement

  • Documents learnings, best known methods (BKM), and contributes to knowledge management systems.
  • Continuously improves technical and analytical skills, staying updated on emerging AI and data analytics tools.
  • Applies IP protection and data governance guidelines in all work.

Safety & Compliance

  • Complies with all safety procedures and promotes safety as a core value at all times.

Functional Knowledge

  • Solid understanding of equipment operations plus foundational data analysis and visualization skills.
  • Ability to interpret equipment data and translate insights into actionable improvements.

Business Expertise

  • Understands how service activities impact fab operations, yield, and cost.
  • Recognizes the role of data-driven decision-making in improving business outcomes.

Leadership

  • No direct supervisory responsibilities; effectively manages own workload.
  • Demonstrates initiative in adopting new technologies and analytics tools.

Problem Solving

  • Solves routine and moderately complex technical issues independently.
  • Uses both analytical (data-driven) and practical approaches to identify solutions.

Impact

  • Impacts team performance through service quality and data-informed insights.
  • Contributes to improved uptime, efficiency, and customer satisfaction.

Interpersonal Skills

  • Communicates clearly with team members, customers, and cross-functional partners.
  • Able to explain technical and data insights in a simple, actionable manner.

Qualifications

Education

  • Associate’s or Bachelor’s Degree in Engineering, Data Science, Computer Science, or related field.

Experience

  • 2–4 years of experience in semiconductor equipment, manufacturing, or related field.
  • Exposure to data analytics tools (e.g., Python, SQL, Power BI, Tableau, JMP, etc.) is highly preferred.
  • Basic understanding of AI/ML concepts or experience in data-driven projects is an advantage.

Preferred Skills (AIx Focus)

  • Data visualization and reporting
  • Statistical analysis and trend identification
  • Predictive maintenance concepts
  • Basic scripting/programming (Python preferred)
  • Familiarity with IoT / equipment data systems

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes, 10% of the Time

Relocation Eligible:

Yes

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

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