Customer Support Technician

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. 

What We Offer

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You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. 

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. 

What You’ll Do

As a Customer Support Technician, you'll work hands-on in a cleanroom environment to build and test our multimillion-dollar display and wafer fabrication equipment that’s behind the technology we use every day— like the VR headset you use for gaming, the smart watch that tracks your heart rate, and advancing generations of your smart phone. As key member of a team of highly skilled engineers, technicians, and problem-solvers, you’ll receive strong collaborative support and contribute your new ideas to help us continuously improve our processes and business.

This role is based at our customer site in Leixlip, Co. Kildare and operates on a rotating day‑and‑night shift pattern. Full training will be provided.

Role Responsibilities:

• Assist in planning the daily work schedule within assigned territory to ensure completion of Installation, Preventive Maintenance and/or remedial maintenance.
• Use escalation policies to keep management informed of down situations.
• Verify and approve the operational quality of system equipment. Perform quality checks daily, weekly, monthly, quarterly, biannual, and annual periodic maintenance on systems within established time frames. Also perform wet cleans if/as required.
• Instruct customers and trades personnel in the installation, operation and maintenance of systems. Troubleshoot and correct process variations on systems partially with assistance from senior engineers.
• Assume responsibility for complete customer satisfaction. Assist in planning, communicating, and co-ordinating support plans with customer management.
• Perform start-up, warranty, paid service, and service contract activities. Perform TIER 0,I & II start-ups within established time frames.
• Use training and experience to identify some process related system problems.
• Develop and implement plans to increase productivity. Tracks equipment performance, install cycle times and plan uptime improvement
• Plan and execute support activities on a wide range of Applied Materials' systems.

Minimum Qualifications:

• An associate degree and field experience or technical certification
• 1–2 years of related work experience in customer/field support  
• A willingness to learn how to read and interpret electrical and mechanical schematics 
• Clear and effective written/verbal communications skills, with an emphasis on documenting details 
• Proficiency in the Microsoft Office suite (Excel, Word, and PowerPoint)  
• Basic mechanical aptitude and knowledge in any of the following: pneumatics, hydraulics, electronics, vacuum, or thermodynamics 
• Knowledge of hand tools and proper usage, including a digital multimeter  

Physical Requirements:

This is a physically demanding position that often requires standing for extended periods of time, walking, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting, the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, the use of hand and power tools, and driving or operating heavy machinery including forklifts.

Additionally, because this position may involve working in a clean room, the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields may be required.

Additional Information

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Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.