AIx Field Service Engineer II - (E2) - IMP
Linkou District, Taiwan
Overview
As a AIx Field Service Engineer II - (E2) - IMP, you'll serve as Applied’s direct liaison with our customers and quickly solve high-value problems on their behalf. By collaborating closely with our customers onsite to install, maintain, and upgrade Applied Materials equipment, and with our internal teams to improve business processes, you’ll make a significant impact on ensuring peak performance and deliver exceptional service, while becoming an integral part of Applied Materials' dynamic field team.
We empower our AIx Field Service Engineer II - (E2) - IMP through comprehensive on-the-job training and the use of advanced digital tools and immersive technology, including Augmented Reality (AR) to support the systems and processes that underpin everyday semiconductor chip production.
- Full Time
- Level: Entry
- Travel: 10% - 30%
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Success Profile
What makes a successful AIx Field Service Engineer II - (E2) - IMP at Applied Materials? Check out the top traits we’re looking for and see if you have the right mix.
- Problem Solver
- Communicator
- Collaborative
- Industrious
- Results Driven
- Trustworthy
Culture Points
- Our culture has always exhibited our core values – Most Valued Partner, Winning Team, Responsibility & Integrity, and World Class Performance. To live these values – and to succeed as a global business – we hire the best minds in the industry from various backgrounds all over the world.
- We focus on creating an environment where employees do their best work, realize their full potential, feel valued and heard, and are connected and included. Employees participate in over 30 employee engagement groups globally– that are accessible to all – to support employee connection and business impact.
- Applied is a growing company, in a growing industry, which creates innumerable pathways for personal career development. Our commitment to career growth includes: participation in innovative projects, comprehensive training, mentorship and shadowing opportunities, internal mobility, and the ability to travel (and apply) globally to our locations in 24 countries.
- As a leader in the semiconductor industry, we see it as our responsibility to make sure that, as we focus on our business’ growth, we don’t compromise the environment. As a company, we are on-track to reach our global goal of 100% renewable energy by 2030. Currently, 70% of electricity at Applied globally – including 100% in the U.S.-- comes from renewable sources.
If you like working with your hands and troubleshooting complex problems, Applied Materials is definitely a place where you want to work, and Field Service Engineer is the role to start with because the sky is the limit.
— Jimmy D., Field Service Engineer
Benefits
Learn about our benefits.
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Compensation & Benefits
You qualify for a competitive and comprehensive total rewards program starting on Day 1.
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Wellness
Our Employee Assistance Program, meditation and family support resources, travel insurance, and other options enhance your physical, emotional, social, and financial wellbeing.
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Development & Training
Take advantage of free career development and mentoring programs, as well as technical and professional courses.
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Work-Life Balance
We offer generous Flexible and Paid Time Off for employees to support their goals and lives outside of work.
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Community
Join one of our 30+ Employee Resource Group chapters, attend Fun@Work Events, and find a sense of belonging among our global team.
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Giving
Our worldwide “Giving” program encourages employees around the globe to donate money and volunteer their time, and the Applied Materials Foundation matches employee contributions.
Responsibilities
- Job ID
- R2515524
- Date posted
- 07/15/2025
- Location
- Linkou District, Taiwan
- Category
- AIx Engineering
Business Environment
Applied Materials AGS (Applied Global Services) Business Unit is responsible for driving our business of equipment installation and warranty extended management, as well as business of maintenance support, refurbishment, upgrades, etc. Our AGS team collaborates with a lot of Taiwan critical customers to predict & solve manufacturing challenges, and make equipment & factories more productive. This makes our AGS team become trusted business partners for our customers which results in revenues increase year over year globally!
What You’ll Do
AIX Field Service Team: AIX is a secure platform that combines actionable data from over 10,000 unique and specialized sensors. This team accelerates Digital Tool adoption, captures valuable engineering solutions, and supports corporate productivity goals. By connecting to tools in the field, they can quickly extract information and deploy models to improve equipment performance through faster diagnostics and trend monitoring.
Now we are looking for a Alx Field Service Engineer to involve Digital Tool develop with Digital Tool team and deployment with FSO (Field Service Organization). Data analysis of customer HVP (High Value Problem).
Role Requirement
5+ years of experience in working at Ion Implant tools. Welcome CE/PSE to job bid this opportunity.
Drive high value data analytics and diagnostic with field service team to expedite solution pathways and support overall equipment efficiency improvement in the field.
Create differential service delivery through continuous improvement in applying Applied advanced analytics capabilities and generate opportunities for value capture.
Familiar with Project-management / JMP / Tableau / Python is plus
Key Responsibilities
Identifies and starts to drive areas for improvement for digital tools. Globally the power user serves as the main point of contact for customer site digital tools
Internally explains and starts communicating difficult or sensitive problems to upper management building consensus with team and customers.
Supports complex problems looking for new ways to solve problems using numerous sources of information and starting to share with upper management
Responsible for model propagation and dashboard configuration. Starts to provide feedback to Package owners on content. Main point of contact for all DT issues within site and with HQ.
Mentors on troubleshooting methodologies on specific tools and other tools processes. Understands BKM modeling techniques becoming highly knowlegeable in other tools and systems.
Location
Linkou/Hsinchu/Taichung (select one of areas)
#LI
Qualifications
Education:
Bachelor's DegreeSkills
Certifications:
Languages:
Years of Experience:
4 - 7 YearsWork Experience:
Additional Information
Shift:
Day (Taiwan)Travel:
Yes, 25% of the TimeRelocation Eligible:
YesApplied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.