Customer Engineer - 先端パッケージング

Who We Are

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.

What We Offer

Location:

Nishi Tokyo,JPN

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. 

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. 

As a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. Your responsibilities include performing preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Additionally, you'll coordinate and communicate directly with customers to ensure smooth operations and exceptional service.

カスタマーエンジニアとして、当社製の半導体製造装置（先端パッケージング技術を支える重要な装置）の立ち上げ・定期保守・点検等を担当いただきます。

＜具体的には＞

取引先半導体メーカーの工場内にて、 当社製装置の立ち上げ、定期保守・点検および トラブルシューティングなどを担当します。

装置の安定した稼働を支える カスタマーエンジニアの存在はとても重要です。 お客様から頼りにされている実感を持って モチベーション高く仕事ができます。

＜作業例＞

・装置立ち上げ

・装置の定期点検

（必要に応じてパーツ交換などを実施）

・当社製造装置の不具合対応

・症状の確認／原因の調査

（原因不明な場合は先輩などに確認）

・部品の手配／修理作業

＜担当装置＞

・パネル用めっき装置

・ウェーハ用めっき装置

・ウェーハ用スパッタ装置

＜求める経験等＞

・半導体製造装置、フィールドサービス、製造、プロセスエンジニアリング

　等の経験をお持ちの方

・顧客対応やコミュニケーションに興味のある方

・新しい技術やビジネスの立ち上げに挑戦したい方

・AI・先端パッケージング分野に携わりたい方

Role Responsibilities:

• Collaborate with Senior Field Service Engineers [Customer Engineers] in installing, maintaining, and upgrading customer equipment

• Use digital analytics for troubleshooting

• Apply basic diagnostic techniques to assess equipment and address technical issues, with guidance from Senior Field Service Engineers [Customer Engineers]

• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (training provided)

• Coordinate and communicate directly with customers

• Fulfill additional duties, as assigned

Minimum Qualifications:

• Completion of an Associate degree, military technical training, field service experience, or trade certification

• 1–2 years of work experience in customer/field service support, or a related technical field

• Ability to read and interpret electrical and mechanical schematics

• Experience diagnosing and resolving basic technical challenges

• Basic mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, or thermodynamics

• Familiarity with hand tools and their appropriate usage, including digital multimeters

• Effective written and verbal communication skills

• Basic knowledge of Microsoft Excel, Word, and PowerPoint

• Possession of a valid driver’s license and the ability to obtain a passport, if travel is required.

• Able to meet all on-site requirements, including safety, environmental guidelines, and COVID-19 protocols

• Able to conduct the work in Japanese

Preferred Qualifications:

• 2–4 years of work experience in customer/field service support, or a related technical field

• Knowledge on software is advantage

Physical Requirements:
This position often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, working at height, lifting up to 35 lbs., the ability to distinguish between colors and working with electricity, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools.Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes, 25% of the Time

Relocation Eligible:

Yes

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.