PDC Service Business Unit FSO Focal Director

We are looking for a PDC Service Business Unit FSO Focal Director to join PDC Service Business Unit (SBU)

Our Group: PDC Service Business Unit (SBU) is part of Applied Global Services (AGS); AGS is the partner for results. We are responsible for service products development and deploy advanced tools and AIx  solutions to deliver long-term equipment value and the highest performance through service, equipment, and automation software.

What’s in it for you?

This leadership role leads all aspects of service operations for the PDC SBU supporting the after-market business for Applied materials product group. The leader engages cross-functionally to deliver world class services to Applied Materials’ customers in the semiconductor industry. This is an entrepreneurial high growth business opportunity within the Applied Global Services Business Unit.

What you'll be doing:

• Ownership and management of service execution to meet operational and financial commitments and drive continuous improvement strategy and execution (contract execution, NCs etc.)

• Ownership for service value demonstration and partner of AGS Sales/BD/FSO in Warranty Conversion, Service retention and new service penetration    

• Ownership and management of service cost and drive continuous improvement strategy and execution (Quality, Productivity, Cost Avoidance, Volume Leverage etc.)

• Ownership for service product and infrastructure adoption

• Responsible for all aspects of operations performance of the PDC SBU including but not limited to Service product I&W, cost metrics/KPI tracking, delivery to plan and continuous improvement

• Oversees and matrix influences all functions and partners to deliver to operations and supply chain KPIs supporting operating plan

• Build strong teams and cross-functional engagement across multiple geographies & external partners including FSO, AGS Engineering, BU Ops, WWOPs, Finance, Legal etc.

• Tool life Management service product ownership throughout Product Life Cycle – initiation, development, release, penetration and adoption

• Partner with PDC and AGS stakeholders to develop End of Service strategy and drive Design Engineering Authority (DEA) transition and execution 

• Service readiness for PDC ICAPS products throughout product cycle 

What you should have?

• Technical degree with minimum 10+ years of relevant experience. Operational experience servicing semiconductor markets, Metrology and Inspection products is a plus. 

• Customer focused - Strong business acumen with previous engineering experience 

• Extremely proactive and strong leadership by example, can lead/manage through ambiguity 

• Strong operations experience with a performance-based track record and productivity leadership experience. 

• Strong engineering, quality systems, program management background i.e. PMI, Lean, Six Sigma 

• Highly respected technical and operations focused leader 

• Experience with production line or manufacturing environment processes 

• Positive can-do hands-on entrepreneurial attitude that builds support for operational needs 

• Strong communication skills and interpersonal presence that extends confidence and humility 

• Experience building and delivering senior executive level presentations 

• Ability to effectively manage and deliver to multiple KPIs 

• Critical thinking and ability to influence and communicate effectively with multiple internal stakeholders (engineering, finance, quality, strategy, management) 

• Excellent time management and project management skills  

• Very good English

• Interpersonal Skills:

• Negotiates, influences and collaborates with senior executives both internally and with customer organizations; exercises sensitivity to the audience. 

• Understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.