Director, Field Site Operations VI (M6)

Job Description Summary:

Provides leadership and direction through managers. Is accountable for the performance and results of a region or related job families. Executes segment/functional business plans and contributes to the development of segment/functional strategy. Decisions are guided by segment/functional strategy and priorities. Directs and controls the activities of a broad functional area.

Job Description:

The Applied Global Services (AGS) Division is seeking a Director, Site Operations to provide strategic leadership to a customer location supporting the Applied Materials business strategy.  This position will provide strategic leadership over FPM, Quality, EHS and OCE Service, Safety, Quality, Delivery and Profitability. This proven leader will have a prioritization focused on increased speed and customer outcomes.  S/he will prioritize the short and long-range strategies of the organization with a focus on execution.  The position will report to the VP, North America Customer Services and Support Organization and will be located in Richardson, TX.

Key Responsibilities/Qualifications:

• Provide leadership to the staff to ensure all customer installation, repair and maintenance activity is performed in compliance with Company policies, business processes and quality standards.

• Requires both effective management of daily activities and development of process improvements to address any identified deficiencies.

• In concert with the BU Finance Team, responsible for annual budgeting and monthly forecast updates for operating expenses and capital expenditures.

• Must build strong working relationship with peers to ensure alignment on daily operations and strategic initiatives to achieve common business goals.

• Develop and maintain standards, procedures, and operational processes for the site that meet or exceed industry standards.

• Stay knowledgeable of competition and important emerging technologies and standards.

• Establish a culture of innovation and continuous improvement, always challenging the team to find new ways to improve the customer experience and drive improved business performance.

• Develop the site management team, building their capabilities as individuals and as a team, and preparing future leaders for additional responsibilities.

• Develop a strong working relationship with functional leaders, ensuring alignment with Company's standards and objectives, and providing input and feedback on field operational challenges and support needs.

• Provide strategic direction to maintain and improve customer trust while achieving long term Company growth and business goals. 

Skills, Knowledge, Experience & Education

At Applied Materials, Make Possible® is about unlocking new opportunities – with our customers and within our own company.

The ideal candidate will have the following:

• Preferred, BA/BS in Engineering or Business/Operational Management

• 7-10+ years of progressive functional experience, within a complex global company.

• 5+ years of leadership experience in a 24/7 environment

• Strong Business and Financial Acumen

• Strong communications skills displayed through effective written communications, both technical and non-technical, and the ability to present in a manner of influence and impact

• Displayed ability to apply knowledge of business and the marketplace to advance operational goals and objectives. 

Other Suitability Factors

We are a catalyst to unlock the power of our customers’ ideas and are committed to overcoming challenges that seem insurmountable.

To succeed in this role requires a capacity for complexity and temperament that includes:

• A very mature individual with the right balance of confidence and humility.

• Process oriented while also strongly developing and relying on interpersonal relationships across the company

• Executive presence and ability to connect equally well upwards, downwards and sideways in the organization

• Self-motivated and driven towards excellence

• A high level of EQ to be able to manage across a large team with significant diversity

• Ability to distinguish between and prioritizing urgent and important issues

• Situational awareness and complex decision-making ability appropriate for the situation