Global Head of Client Services (IT)

Applied Materials is the leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. Our expertise in modifying materials at atomic levels and on an industrial scale helps our customers – who make smartphones, supercomputers, virtual reality headsets, autonomous vehicles and more – transform their ideas into reality.

The technologies we create are the foundational building blocks of the future. Our systems make semiconductor devices, called chips—"the brains" of the electronics used in almost every aspect of our lives. The promise of new and exciting applications, transforming industries such as consumer electronics, transportation, communications and healthcare, are enabled by advances in semiconductor and display technology.

While virtually every nationality, culture, and background are currently represented within Applied Materials, we strive for a more robust Culture of Inclusion (COI) and diversity. Leveraging our COI vision helps drive innovation, build organizational capabilities, create equal opportunities for everyone, and achieve our company’s definition of Winning.

Our innovations Make Possible® a Better Future. If you’re looking for the next step in your future, consider Applied Materials. With the data explosion and new investment in semiconductors, it’s an exciting place to be.

Role

We are seeking a dynamic and visionary IT Executive to lead our Global IT Client Services organization and report directly to the CIO. This role is critical to our continued growth and success, requiring a leader who can balance strategic vision with hands-on execution. The ideal candidate will be a champion for innovation, quality and customer experience across the enterprise.

Key Responsibilities

• Lead and manage all aspects of IT Client Services globally, including IT Support, IT service management, mobile and computing devices for 50,000 users across more than 20 countries
• Oversee IT business relationship management for all countries Applied Materials does business outside the United States
• Direct and lead a complex, global IT organization
• Responsible for Identity and Access Management
• Own IT efforts in support of all mergers acquisitions and divestitures
• Lead and manage IT operations and support teams
• Develop and implement IT services operation and management strategies
• Significant experience with managing IT venders and managed services providers
• Oversee enterprise collaboration and productivity platforms
• Expertise with Global Managed Service Providers preferred

Skills, Knowledge, Experience & Education

At Applied Materials, Make Possible® is about unlocking new opportunities – with our customers and within our own company.

The ideal candidate will have the following:

• BA/BS in Computer Science, Information Systems, Engineering or related field (Master’s preferred)
• Minimum 15 years of IT experience, with at least 10 years in IT Client Services or related roles
• Proven experience in defining, designing and delivering client services solutions for large and complex organizations
• Expert knowledge of IT systems, applications, infrastructure, security and cloud technologies, and their integration, interoperability and scalability
• Excellent communication, leadership, strategic thinking and stakeholder management skills
• Ability to work effectively in a fast-paced, dynamic and global environment

Other Suitability Factors

We are a catalyst to unlock the power of our customers’ ideas and are committed to overcoming challenges that seem insurmountable.

To succeed in this role requires a capacity for complexity and temperament that includes:

• A very mature individual with the right balance of confidence and humility.
• Exceptional ability to absorb and handle stress.
• Process oriented while also strongly developing and relying on interpersonal relationships across the company
• Ability to connect equally well upwards, downwards and sideways in the organization
• Self-motivated and driven towards excellence
• A high level of EQ to be able to manage across a large team with significant diversity
• An inspiring leader
• Very strong ability to translate multi-dimensional market requirements into engineering specifications. This would also include negotiating with the various stakeholders.
• Analyzing, processing and decision-making based on multidisciplinary and multi-functional data sources that could frequently be incomplete.
• Ability to distinguish between and prioritizing urgent and important issues
• Situational awareness and complex decision-making ability appropriate for the situation

Qualifications

Education:

Bachelor's Degree

Skills

Certifications:

Languages:

Years of Experience:

10 - 15 Years

Work Experience:

Additional Information

Shift:

10-Day 8-Hr (United States of America)

Travel:

Yes, 25% of the Time

Relocation Eligible:

Yes

U.S. Salary Range:

$224,000.00 - $308,000.00

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.