Managing Director, IT Solution Architecture - Global Services

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. 

What We Offer

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You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. 

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. 

Role Summary

The Managing Director, IT Solution Architecture — Global Services leads the technology strategy, architecture, and delivery partnership for Applied Materials’ global service organization. This role owns the end‑to‑end IT solution landscape supporting a large installed base and 10,000+ field engineers, enabling scalable, reliable, and intelligent service operations.

This leader will manage a team of IT solution architects and play a critical role in shaping and executing the migration from a customized SAP CRM and homegrown FSM solutions to SAP S/4HANA–based service capabilities, while introducing AI‑driven innovations that improve service efficiency, uptime, and customer outcomes.

Key Responsibilities

Service Technology Strategy & Architecture

• Define and own the target‑state architecture and multi‑year roadmap for global service and field operations.
• Modernize fragmented FSM and service solutions into a scalable, standardized SAP S/4HANA service architecture.
• Establish architectural standards for service processes, integrations, data, mobility, security, and resilience.

SAP Service Transformation Leadership

• Provide architecture leadership for the SAP S/4HANA service transformation, including transition from customized SAP CRM and legacy FSM tools.
• Design integrated service processes spanning installed base, work orders, contracts, warranties, entitlements, parts, billing, and finance.
• Partner with SAP program leadership to ensure service requirements are built into the core S/4 journey—not treated as extensions.

Field Service Management (FSM)

• Lead FSM capabilities including dispatching and scheduling, technician mobility, guided workflows, parts and logistics integration, and service execution at customer sites.
• Ensure solutions support global scale, regional variability, and high‑availability field operations.

AI‑Enabled Service Innovation

• Drive practical AI use cases across service operations, such as technician assist, predictive maintenance, scheduling and parts optimization, and case triage.
• Ensure AI solutions are secure, governed, and embedded into daily workflows with measurable business impact.

Business Partnership & Delivery

• Act as a senior technology partner to Service Operations, Service Product Management, and Finance.
• Translate business priorities into clear solution options, roadmaps, and delivery plans.
• Oversee delivery governance to ensure quality, adoption, and performance outcomes.

Team Leadership

• Build, lead, and develop a high‑performing team of solution architects aligned to service domains.
• Establish consistent architecture practices, reusable patterns, and strong collaboration across IT and the business.

Qualifications

Required

• 12+ years of enterprise IT experience with significant leadership in field service and service operations systems.
• Strong experience with SAP service solutions (SAP CRM service and/or S/4HANA Service) and large ERP transformations.
• Deep understanding of FSM processes and technician‑centric solutions.
• Proven ability to lead global, cross‑functional technology initiatives.

• Experience with FSM platforms such as SAP FSM, ServiceMax, Salesforce Field Service, IFS, or similar.
• Experience applying AI/ML or GenAI to service operations.
• Background in industrial, manufacturing, or semiconductor equipment environments.

Additional Information

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The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_Program@amat.com, or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.