Director, AIx Field Service Engineer
Seongnam-si, Gyeonggi-do
Overview
As a Director, AIx Field Service Engineer, you'll serve as Applied’s direct liaison with our customers and quickly solve high-value problems on their behalf. By collaborating closely with our customers onsite to install, maintain, and upgrade Applied Materials equipment, and with our internal teams to improve business processes, you’ll make a significant impact on ensuring peak performance and deliver exceptional service, while becoming an integral part of Applied Materials' dynamic field team.
We empower our Director, AIx Field Service Engineer through comprehensive on-the-job training and the use of advanced digital tools and immersive technology, including Augmented Reality (AR) to support the systems and processes that underpin everyday semiconductor chip production.
- Full Time
- Level: Entry
- Travel: 10% - 30%
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Success Profile
What makes a successful Director, AIx Field Service Engineer at Applied Materials? Check out the top traits we’re looking for and see if you have the right mix.
- Problem Solver
- Communicator
- Collaborative
- Industrious
- Results Driven
- Trustworthy
Culture Points
- Our culture has always exhibited our core values – Most Valued Partner, Winning Team, Responsibility & Integrity, and World Class Performance. To live these values – and to succeed as a global business – we hire the best minds in the industry from various backgrounds all over the world.
- We focus on creating an environment where employees do their best work, realize their full potential, feel valued and heard, and are connected and included. Employees participate in over 30 employee engagement groups globally– that are accessible to all – to support employee connection and business impact.
- Applied is a growing company, in a growing industry, which creates innumerable pathways for personal career development. Our commitment to career growth includes: participation in innovative projects, comprehensive training, mentorship and shadowing opportunities, internal mobility, and the ability to travel (and apply) globally to our locations in 24 countries.
- As a leader in the semiconductor industry, we see it as our responsibility to make sure that, as we focus on our business’ growth, we don’t compromise the environment. As a company, we are on-track to reach our global goal of 100% renewable energy by 2030. Currently, 70% of electricity at Applied globally – including 100% in the U.S.-- comes from renewable sources.
If you like working with your hands and troubleshooting complex problems, Applied Materials is definitely a place where you want to work, and Field Service Engineer is the role to start with because the sky is the limit.
— Jimmy D., Field Service Engineer
Benefits
Learn about our benefits.
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Compensation & Benefits
You qualify for a competitive and comprehensive total rewards program starting on Day 1.
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Wellness
Our Employee Assistance Program, meditation and family support resources, travel insurance, and other options enhance your physical, emotional, social, and financial wellbeing.
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Development & Training
Take advantage of free career development and mentoring programs, as well as technical and professional courses.
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Work-Life Balance
We offer generous Flexible and Paid Time Off for employees to support their goals and lives outside of work.
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Community
Join one of our 30+ Employee Resource Group chapters, attend Fun@Work Events, and find a sense of belonging among our global team.
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Giving
Our worldwide “Giving” program encourages employees around the globe to donate money and volunteer their time, and the Applied Materials Foundation matches employee contributions.
Responsibilities
- Job ID
- R2622955
- Date posted
- 08/14/2026
- Location
- Seongnam-si, South Korea
- Category
- AIx Engineering
Who We Are
Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.
What We Offer
Location:
Bundang,KORYou’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.
At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.
Job Profile:
Reporting to the Regional SPO Head, the manager, AIx Field Service Engineer (FSE) will be spearheading the success of the established AIx Field Service Engineering Team with the objectives of driving the digital transformation of the Field Service Organization. At a time of strong growth and transformation of the business at Applied Materials, this is a critical role and the individual within it a key member of the regional FSO team. This position holds significant importance in the productivity, service business growth and business transformation of FSO, as it plays a crucial role in maintaining market leadership and ensuring long-team success.
*SPO: Strategic Program Office
*AIx: Actionable Insight Accelerator
*FSO: Field Service Organization
Key Responsibilities:
- Enhance the capabilities of the AIx team to ensure continued success.
- Drive AIx adoption and enable the field organization to be able to articulate the insights into value capture
- Formulate and implement effective strategies for the AIx team to achieve its goals.
- Develop AIx team capabilities to provide FSO with advanced diagnostics, predictive service insights, advanced troubleshooting while reducing errors, escalations, and service hours that drive productivity objectives.
- Collaborate with cross-functional teams at both regional and global levels to develop plans, define project scopes, and pilot new initiatives in order to meet KPIs and drive business value through insights and informed decision-making.
- Provide valuable advice to the leadership team regarding the analytical value of data, potential opportunities, and strategic approaches.
Requirements:
- Ability to navigate and adapt in ambiguous situations.
- Understand the complexities of change management and driving adoption across AGS stakeholders
- Ability to act as a key influencer, change agent, and proactively seek continuous process improvement.
- Strategic thinking that drives organizational objectives and BKMs through data driven insights, better decision making, and best outcomes
- Demonstrated success in building and leading teams, resulting in early business achievements.
- People management experience of engineers preferred.
- Ability lead a group of engineers that has problem solving mind set into business outcomes
- Strong interpersonal skills, capable of effectively engaging with various stakeholders including FSO, AGS Sales, FabVantage, Digital Enablement Group (DEG), and SPG.
- Demonstrate comprehensive understanding of Applied digital tools, their mechanisms, relevant datasets, and the subsequent impact on business operations.
- Experience: 10–15 years of experience, including people management experience.
preferred :
- Strong understanding of manufacturing automated production systems.
- Systems Integration: Architect, deploy, and maintain systems like Manufacturing Execution Systems (MES), Equipment Automation (EAP), and Quality Management Systems (QMS).
- Production Oversight: Monitor automated work cells, track equipment uptime, and drive continuous improvement in factory output and yield.
- Process Optimization: Analyze production data to streamline workflows, eliminate waste, and optimize resources like materials and personnel.
- Savvy in the seamless integration between design, logistics, and machinery.
- Experienced in optimizing manufacturing and implementing smart factory solutions to meet key performance indicators and reduce operational costs.
Additional Information
Time Type:
Full timeEmployee Type:
Assignee / RegularTravel:
Yes, 20% of the TimeRelocation Eligible:
NoApplied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.