Customer Engineer, Manager
Singapore, Singapore
Overview
As a Customer Engineer, Manager, you'll serve as Applied’s direct liaison with our customers and quickly solve high-value problems on their behalf. By collaborating closely with our customers onsite to install, maintain, and upgrade Applied Materials equipment, and with our internal teams to improve business processes, you’ll make a significant impact on ensuring peak performance and deliver exceptional service, while becoming an integral part of Applied Materials' dynamic field team.
We empower our Customer Engineer, Manager through comprehensive on-the-job training and the use of advanced digital tools and immersive technology, including Augmented Reality (AR) to support the systems and processes that underpin everyday semiconductor chip production.
- Full Time
- Level: Entry
- Travel: 10% - 30%
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Success Profile
What makes a successful Customer Engineer, Manager at Applied Materials? Check out the top traits we’re looking for and see if you have the right mix.
- Problem Solver
- Communicator
- Collaborative
- Industrious
- Results Driven
- Trustworthy
Culture Points
- Our culture has always exhibited our core values – Most Valued Partner, Winning Team, Responsibility & Integrity, and World Class Performance. To live these values – and to succeed as a global business – we hire the best minds in the industry from various backgrounds all over the world.
- We focus on creating an environment where employees do their best work, realize their full potential, feel valued and heard, and are connected and included. Employees participate in over 30 employee engagement groups globally– that are accessible to all – to support employee connection and business impact.
- Applied is a growing company, in a growing industry, which creates innumerable pathways for personal career development. Our commitment to career growth includes: participation in innovative projects, comprehensive training, mentorship and shadowing opportunities, internal mobility, and the ability to travel (and apply) globally to our locations in 24 countries.
- As a leader in the semiconductor industry, we see it as our responsibility to make sure that, as we focus on our business’ growth, we don’t compromise the environment. As a company, we are on-track to reach our global goal of 100% renewable energy by 2030. Currently, 70% of electricity at Applied globally – including 100% in the U.S.-- comes from renewable sources.
If you like working with your hands and troubleshooting complex problems, Applied Materials is definitely a place where you want to work, and Field Service Engineer is the role to start with because the sky is the limit.
— Jimmy D., Field Service Engineer
Benefits
Learn about our benefits.
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Compensation & Benefits
You qualify for a competitive and comprehensive total rewards program starting on Day 1.
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Wellness
Our Employee Assistance Program, meditation and family support resources, travel insurance, and other options enhance your physical, emotional, social, and financial wellbeing.
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Development & Training
Take advantage of free career development and mentoring programs, as well as technical and professional courses.
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Work-Life Balance
We offer generous Flexible and Paid Time Off for employees to support their goals and lives outside of work.
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Community
Join one of our 30+ Employee Resource Group chapters, attend Fun@Work Events, and find a sense of belonging among our global team.
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Giving
Our worldwide “Giving” program encourages employees around the globe to donate money and volunteer their time, and the Applied Materials Foundation matches employee contributions.
Responsibilities
- Job ID
- R2623050
- Date posted
- 07/28/2026
- Location
- Singapore, Singapore
- Category
- Customer Service & Support
Who We Are
Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.
What We Offer
Location:
Singapore,SGPYou’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.
At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.
Equipment Engineering Manager (Semiconductor Dry Etch, PVD, CVD)
Applied Materials is seeking an experienced Equipment Engineering Manager / Lead to drive equipment performance, reliability, and operational excellence across Dry Etch, CVD, and PVD platforms. This role combines deep technical expertise with hands-on leadership of engineers and technicians, supporting equipment installation, qualification, uptime improvement, and manufacturing success in a high-volume semiconductor environment.
Key Responsibilities
Equipment Reliability & Performance
Own equipment performance, availability, uptime, and reliability metrics across assigned toolsets.
Drive root cause analysis (RCA) for equipment failures, recurring defects and implementing effective corrective and preventive actions.
Develop and optimize preventive and predictive maintenance strategies to minimize downtime and improve tool performance.
Partner with spare parts, logistics, and support organizations to maintain equipment readiness and maximize equipment availability.
Utilize SPC, equipment health monitoring, and data analytics to proactively identify risks and drive continuous improvement.
Process & Technical Support
Collaborate with process engineering teams to understand process requirements and translate them into equipment solutions.
Troubleshoot equipment-driven process excursions, chamber matching issues, particle performance challenges, and yield-impacting events.
Support process qualifications, engineering evaluations, hardware upgrades, and productivity improvement projects.
Act as the technical escalation point for complex equipment issues and drive timely resolution with internal and customer stakeholders.
Team Leadership & Technician Management
Lead, mentor, and develop a team of equipment engineers and technicians, fostering a strong culture of accountability, safety, and technical excellence.
Manage technician performance, capabilities, shift coverage, training plans, and workforce development.
Continuous Improvement & Operational Excellence
Drive initiatives focused on productivity improvement, cost reduction, and operational efficiency.
Champion 6S, EHS compliance, and best practices across equipment maintenance and service operations.
Monitor and report key KPIs including uptime, MTBF, MTTR, PM compliance, response time, and customer satisfaction metrics.
Requirements
Bachelor's degree in Engineering.
Minimum 8 years of semiconductor equipment experience with either team lead or technician supervision.
Strong technical expertise in one or more of the following areas:
Dry Etch
CVD
PVD (Sputter Deposition)
Proven experience in equipment installation, qualification, troubleshooting, maintenance, and reliability engineering.
Strong understanding of semiconductor manufacturing processes and high-volume fab operations.
Experience leading teams of engineers and technicians, including workforce planning, coaching, performance management, and skill development.
Proficiency in RCA methodologies, SPC, FMEA, and data-driven problem-solving techniques.
Strong communication and stakeholder management skills with the ability to work effectively with all the operation stakeholders.
Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.
Additional Information
Time Type:
Full timeEmployee Type:
Assignee / RegularTravel:
Yes, 25% of the TimeRelocation Eligible:
NoApplied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.