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Global Product Support Engineer

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Job ID: R2516109
Date posted: 07/31/2025
Location: Singapore, Singapore
Category: Engineering

Who We Are

Applied Materials is the global leader in materials engineering solutions used to producevirtually everynew chip and advanced display in the world. We design, build and servicecutting-edgeequipment that helps our customers manufacturedisplay andsemiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies thatliterally connectour world – like AI and IoT. If you want to workbeyond thecutting-edge, continuously pushing the boundaries of science and engineering to make possible the next generations of technology, join us to Make Possible®a Better Future.

At Applied, we prioritize the well-being of you and your family and encourage you to bring your best self to work. Your happiness, health, and resiliency are at the core of our benefits and wellness programs. Our robust total rewards package makes it easier to take care of your whole self and your whole family. We’recommitted to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go.

Key Responsibilities

Develop new procedures and Best Known Methods (BKMs) to service new products. Contribute to the FMECA process.
Participate in or own first chamber Build & Test in Apps lab. Solve issues, or work with Engineering to address issues identified. Work with Manufacturing to develop procedures and participate (if required) on New Product final test
Partner with Quality & Reliability (Q&R) group to review and address Top Field Issues. Participate in or own CAPA process. Conduct or facilitate Failure Analysis (FA) if needed
Develop and document procedures to install (start-up), retrofit and maintain the product (Technical Product Manuals)
Develop new procedures, Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs) and troubleshooting guides as required
Collect process and qualification data to create product Best Known Methods (BKMs)
Develop initial training package for new products and work with Global Technical Training (GTT) to develop training class. Train Customer Engineers (CEs), Process Engineers (PSEs) and Technical Product Support (TPS) assigned to customers who will receive ELS Shipments, prior to shipping
Identify new parts that require to be stocked by AGS and work with them to ensure parts are stocked in correct locations

Requirements:

More than 5 years of relevant experiences in semiconductor industry
Prior experiences in PVD equipment will be preferred but not compulsory
Good communication and interpersonal skills

Work Location:

Science Park II

Qualifications

Education:

Bachelor's Degree

Skills

Certifications:

Languages:

Years of Experience:

4 - 7 Years

Work Experience:

Additional Information

Shift:

Day (Singapore)

Travel:

Not Specified

Relocation Eligible:

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.