Manufacturing Install Coordinator

Key Responsibilities:

• Act as technical liaison between field to factory manufacturing process.
• Responsible for related technical support aspects at a specific customer: escalation, system installation, improvement programs and upgrades.
• Involves in upfront Configuration accuracy Review Meeting (CaRM) and Non-Standard Request (NSR).  Drive accuracy of customer shipped configuration and BOMs (bill of Materials)
• Ability to analyze Bill of Materials (BOM) and work on change control processes including Non-Standard Request (NSRs) or Engineering Change Orders (ECOs).
• Perform Validation Inspection (MVI) for specific customer tools that is part of the Tool Readiness Assessment (TRA) process.
• Monitor factory’s manufacturing progress and alert stakeholders for critical actions.
• On-site presence at customer site to gain understanding of customer specific needs, system installation risk, manufacturing related non-conformances.
• Lead and participate in Failure Analysis (FA) activities to identify and resolve long-term technical issues.  Contribute to reducing tool installation and warranty (I & W) costs through proactive issue resolution and continuous improvement initiatives.
• Analyze operational data; develop and implement recommendations.
• Builds and maintains customer satisfaction through clear, consistent communication and the sharing of collective knowledge.  Consistently able to operate in high pressure or ambiguous situations. Solicits customer feedback.
• Prepare project plan and coordinates the attainment of project deliverables from planning to implementation. Maintains matrix for process improvements.
• Document and mitigate non-conformance repeats.

Functional Knowledge

• Require functional expertise, broad company knowledge (how own area integrates with others) and additional industry or business knowledge.
• Has working knowledge of production system SAP, iOMS.
• Demonstrate good knowledge of mechanical, electrical, pneumatic & vacuum and process testing.
• Knowledge of manufacturing methods & commodities as related to product and cost structure.
• Reasonably good experience in Project Management.
• Experience in semiconductor industry - Wafer fab equipment installation / process development or similar electromechanical equipment is preferable

Business Expertise

• Has knowledge of best practices and how own area integrated with others; is aware of the competition and the factors that differentiate them in the market

Leadership

• Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements

Problem Solving

• Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information

Impact

• Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies

Interpersonal Skills

• Explains difficult or sensitive information; works to build consensus.
• Customer-relations oriented.

Requirements:

• Bachelor’s degree in engineering or a related field.
• 5 - 10 years of experience working on Semiconductor equipment – either in manufacturing or as field/technical service. Preferably CVD equipment.
• Applies general knowledge of business developed through education or experience
• Strong independent work ethic
• Willing to travel 30% ~ 50% of the time, with trips lasting a minimum of two weeks.

Qualifications

Education:

Skills

Certifications:

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Years of Experience:

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Additional Information

Shift:

Travel:

Relocation Eligible:

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.