Senior Field Product Readiness

About the Role

The Field Product Readiness Engineer IV is an experienced technical role within thesPDPCenter of Excellence, part of the Strategic Program Office. The role leads service product readiness execution for a product line, complex module introduction, or multi-site readiness stream across Etch, MDP, or DDP. The engineer aligns field, SBU, BU, GPS, and customer technical inputs to improve serviceability, reduce readiness gaps, and support successful transition from early readiness activities through NPI and HVM.

Role Purpose

• Lead readiness validation and cross-functional gap closure before field introduction for assigned product readiness scope.

• Translate field observations, tool data, and customer/site impact into actionable recommendations for product, service, and SBU teams.

• Use sprint discipline, KPI tracking, and structured feedback loops to improve field readiness, serviceability, and customer execution outcomes.

Key Responsibilities

Technical Leadership & Service Readiness

• Lead readiness validation for complex products, new modules, or multi-site readiness streams across service documentation, tooling, PM/CM, training inputs, spare strategy, andAIxreadiness.

• Drive closure of cross-functional readiness gaps before field introduction, ensuring traceability between readiness criteria and field introduction risks.

• Provide field-grounded technical recommendations to SBU, BU, GPS, and field teams to improve serviceability and reduce SRR-SARR gaps.

Eval / ELS / Beta / NPI / HVM Execution

• Lead first install and readiness execution across local or regional teams, coordinating blockers through resolution.

• Capture red-line updates, lessons learned, and fieldknow-howfrom early deployments and embed them into knowledge transfer for local teams.

• Ensure readiness learnings are translated into practical updates for installation, PM, CM, training, and support materials.

Tooling, Procedures & Product Feedback

• Lead validation and improvement of CE tooling, jigs, install procedures, PM procedures, and CM procedures for complex readiness scope.

• Frame technical problems using data, field impact, and recommended next steps for product/SBU reviews.

• Drive structured feedback loops with respective SBU teams, including sprint retrospectives and product readiness reviews.

FMECA, Control Plans & Escalation

• Develop out-of-control action plans and escalation structures for product line issues, including fault detection control where applicable.

• Use FMECA learning and recurring issue patterns to drive systemic fixes and reduce future readiness escapes.

Program & Sprint Execution

• Lead field sprint planning, execution, review, and retrospectives for product readiness scope.

• Own backlog quality, SOW clarity, project data updates, risk-to-resolution tracking, and blocker removal across the readiness stream.

• Use sprint KPIs such as MTBF, FTR, defect rate, and pre/post performanceto prioritize readiness decisions and backlog actions.

Customer & Cross-Functional Engagement

• Act as the primary liaison for product readiness topics with SBU TPM, field, BU, GPS, and customer technical counterparts.

• Communicate difficult technical concepts clearly and persuade stakeholders with differing viewpoints to align around readiness actions.

• Work with SBU on internal and external communication collaterals for product readiness lessons and technical updates.

Data, Modeling &AIxReadiness

• Lead experiments, tool data analysis, and technical narrative development to support product readiness decisions.

• Partner withAIxto ensure proactive digital solution coverage for CM and PM trends, including model propagation validation and signal/trend monitoring.

• Translateanalysisoutputs into specifications, service recommendations, and customer-aware technical narratives.

What You Bring

• 7-10yearshands-on experience in Etch, MDP-Metal Deposition Products, or DDP-Dielectric Deposition Products preferred.

• Depth ofexpertisein product readiness, serviceability, and product introduction, withabilityto lead functional projects.

• Strong system-level understanding of equipment andfaboperations, with practical experience translating field findings into actionable improvements.

• Strong problem-solving capability for complex product/service issues using multiple data sources, field evidence, and customer/site context.

• Project management discipline, including sprint execution, backlog management, SOW clarity, KPI tracking, reporting, and risk closure.

• Strong communicationskills, written and spoken, with the ability to influence without authority across internal and customer-facing stakeholders.

• Bachelor’s degree in mechanical, electrical, materials, chemical, industrial, automation engineering, or related discipline.

• Regional or cross-regional travel for installation/readiness activities and knowledge transfer as needed.