Software (Technical) Support Engineer I Senior

Key Responsibilities

Understand, research, and resolve internal and external application and systems issues. 

Create, test, and verify installation/upgrade instructions for Applied Materials’ product releases.

Participate in product testing, documentation reviews, and user conferences.

Provide off-hours customer support via pager and cellular telephone as scheduled. Provide telephone coverage as scheduled.

Attend Applied Materials’ classes in designated product line and external classes for third-party software.

Provide on-going training to customers for technical and systems issues.

Deliver updates and reports to managers, partners and peers

Functional Knowledge

• Demonstrates conceptual knowledge of theories, practices and procedures within a discipline 

Business Expertise

• Applies general knowledge of business developed through education or past experience 

Leadership

• No supervisory responsibilities; accountable for developing technical contribution

Problem Solving

• Uses existing procedures to solve standard problems; analyzes information and standard practices to make judgments

Impact

• Has limited impact on own work team; works within standardized procedures and practices to achieve objectives and meet deadlines

Interpersonal Skills

• Exchanges straightforward information, asks questions and checks for understanding

Qualifications

Education:

Skills

Certifications:

Languages:

Years of Experience:

Work Experience:

Additional Information

Shift:

Travel:

Relocation Eligible:

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.