Global Product Support Engineer III (OLED) - E3

Applied Materials MAX OLED™ Solution maximizes OLED displays aperture ratio using a unique Maskless technology, leading to improved device lifetime, brightness and power savings. The Field Operations Design Lead will work with R&D, Engineering, and Field Service teams to develop efficient startup, service, logistics and fields operations to help customers achieve fast time to production and maintain high system uptime.

Key Responsibilities

• Develop new procedures and Best Known Methods (BKMs) to service new products.  Contribute to the FMECA process.  
• Participate in or own first chamber Build & Test in Apps lab.  Solve issues, or work with Engineering to address issues identified.    Work with Manufacturing to develop procedures and participate (if required) on New Product final test
• Partner with Quality & Reliability (Q&R) group to review and address Top Field Issues. Participate in or own CAPA process.  Conduct or facilitate Failure Analysis (FA) if needed
• Develop and document procedures to install (start-up), retrofit and maintain the product (Technical Product Manuals)
• Develop new procedures, Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs) and troubleshooting guides as required
• Collect process and qualification data to create product Best Known Methods (BKMs)
• Develop initial training package for new products and work with Global Technical Training (GTT) to develop training class.  Train Customer Engineers (CEs), Process Engineers (PSEs) and Technical Product Support (TPS) assigned to customers who will receive ELS Shipments, prior to shipping
• Identify new parts that require to be stocked by AGS and work with them to ensure parts are stocked in correct locations

Requirement

• Overall experience with power distribution, system control, and software, such as:

• Experience with Bosch / Beckoff or other related capital equipment  control system

• Experience with substrate (silicon wafer, glass, etc) transport systems

• Experience with motion operation / troubleshooting

• Experience with cabling and networking interconnect technology

• Software troubleshooting and data analysis a plus

Qualifications

Education:

Skills

Certifications:

Languages:

Years of Experience:

Work Experience:

Additional Information

Shift:

Travel:

Relocation Eligible:

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.