Service Management Solution Architect

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. 

What We Offer

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You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. 

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. 

Service Management Architect leads the technical execution of enterprise post-sales Service Management and Resource Scheduling platforms enhancing the digital customer experience. This role is responsible for architecting scalable, secure, and integrated solutions that support Service management with Service Cases , Resource Scheduling , Labor confirmations , Part Ordering and Part Returns. The role will partner with business stakeholders, product owners, and engineering teams to deliver seamless digital journey.

Key responsibilities:

• Define and execute the IT programs for Service execution aligned with business growth and digital transformation goals.
• Lead cross-functional teams across IT, product, UX, and business operations to deliver key capabilities across phases of the equipment lifecycle.
• Drive platform modernization and integration with ERP (e.g., SAP S/4HANA), CRM and billing systems.
• Serves as subject matter expert and manages personnel  performing the build, test and deployment of complex business application solutions. Validates and ensures design integrity of  business process/business application solutions to address  complex cross functional needs
• Solves unique and complex problems with broad impact on the business, requires conceptual and innovative thinking to develop solutions.
• Ensures these solutions are technically sound, cost effective and adhere to accepted industry best practices.
• Oversee software application functional specification development and configuration for complex individual projects and/or across multiple, concurrent projects.Develops testing and data conversion strategies

Experience :

• 10-12 years of experience in IT roles, with 10+ years in Service Management for Service/Maintenance and Parts/Products, Resource scheduling and dispatching on digital platforms.
• Working experience & knowledge in the after-market Sales & Service activities of discrete product manufacturing global companies such as Service Case execution, resource scheduling, resource assignment and dispatching, Labor confirmation , Pass down reporting , Part ordering , Sales orders , Part Confirmation , Part return processes, Installed Base, Warranty Management, SLAs, and Entitlements
• Implementation experience for service management process using SAP S/4HANA, SAP ERP , SAP Field Service Management FSM , SAP CRM , SAP Service and Asset Manager SSAM , SAP Sales/Service Cloud V2 is desired.
• Experience in Fiori apps and SAP CRM WebUI configuration, including business roles, navigation, and UI enhancements.
• Proven cross-functional integration knowledge with SAP SD, FI, and related modules.
• Extensive experience in CRM Middleware operations, BDoc monitoring, replication, and issue resolution.
• Strong documentation capabilities, including Functional Specifications (FS), process design documentation, and solution mapping.

Interpersonal Skills: 

• Excellent communication, leadership and solution architect skills.
• Acts as a trusted partner who understands the customer's business objectives.
• Strong stakeholder engagement skills.
• Ability to work effectively in a fast-paced, dynamic and global environment.
• To succeed , the role requires a high capacity for complexity and a strong ability to understand business needs. 

Education Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Information Systems, or related field.

Travel: up to 10%

Additional Information

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Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.