HR Shared Services-Xi'an-Chinese+Korean Speaking

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. 

What We Offer

Location:

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. 

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. 

Position Summary:

The position of HR Direct Specialist is an integral part of the Global HR Business Services and Operations Team, acting as the first contact window though 3C model (Call/Chat/Click to raise ticket) for internal employees, mainly cover Tier 1 requests from mainland China, Korea.

This role requires adequate knowledge and experience in HR field to offer one-stop solutions per standard procedures and SLA.

Applicant Qualification:

SKEE:

• Demonstrate solid and strong interpersonal & communication skills
• Fluency in required foreign language (English and Korean) both oral and business writing
• Basic Human Resource knowledge and 2+ years HR Operations Service experience will be preferable
• HR data analysis and standard HR report processing skills per customer needs.
• Bachelor’s degree or above, good command of MS office skills, overseas experience will be preferable.
• Familiar with Workday & Service Now system after training

CFC:

• Actively listen and be patient to customer needs, fully understand true request and root cause of problem with mutual respect, collaborate and align cross functionally/broadly to work out win-win/total solution for customer faster within SLA. 
• Pro-actively look for process simplicity, automation and standardization to demonstrate the HR Shared Service CI spirit.
• Be flexible and adapt self to customer needs and various situations, understand local culture and customs where the costumer locates.  
• Be able to set priorities to work under pressure in a constantly changing environment.

Temperament:

• Be open, patient, polite, passionate, accountable, collaborative, decisive
• Devote to create an atmosphere in which peers and customers are willing work with you and engaged

Acceptance: 

• Willing to work on shift to face different time zone challenge
• Accept HR Shared Service and employee service as a path for personal career development
• Ready to gain more global exposure

Job Responsibilities

• As first contact window to offer One-stop solution based on standard HR processes and policies within SLA.

• Handles & monitors employee requests through 3C model (Call/Chat/Click to raise ticket) by Service Now system.
• Familiar with Labor Law basic knowledge & company policies and regulations to provide professional and quality solutions to employees /redirect inquiries cross function or escalate appropriately and effectively. And Ensure employee data integrity and confidentiality.
• Tracking employee response and satisfaction rate.
• Close the ticket timely once request resolved.

• Continuously create and define process improvements focusing on standardization related to HR programs, initiatives, and inquiries.
• Other tasks assigned by manager:
  • Consolidate various HR reports to prepare briefings, data queries, presentations.
  • Participate in HRSS projects and manage ad-hoc assignment as required

Additional Information

Time Type:

Employee Type:

Travel:

Relocation Eligible:

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.